Hello,
I have a subscription to Trados 2024, but when I open Trados, the product activation screen comes up.
When I press the "activate" button on the "Subscription" tab, the error message comes up:
"Reached the maximum allowed concurrent activations '1' for your subscription. Deactivate other Studio instances or consider upgrading your subscription.
I have no other studio instances open.
I need you to manually deactivate.
Thanks,
Tom Fennell
tom@tf-translations.com
Hi Thomas Fennell,
we solved this in chat by resetting the subscription, if you still need help please reply to this post. Thank you.
Best regards,
Anca
Anca Stoian | RWS Group
Hi Thomas Fennell,
we solved this in chat by resetting the subscription, if you still need help please reply to this post. Thank you.
Best regards,
Anca
Anca Stoian | RWS Group
Hi Anca,
Thank you so much for the very speedy help.
Your reference to Knowledge Base article KB0039217 was perfect.
It enabled me to remove the device that was logged in by myself.
After that everything worked perfectly.
There was no need to have you reset it on the server side.
Best regards,
Tom Fennell
Hi Tom,
Thank you for confirming everything is working well now :) I am glad I could help!
Have a wonderful day! Best regards,
Anca
Anca Stoian | RWS Group
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