unable to launch Trados Studio 2024 Professional

We are unable to launch Trados Studio 2024 Professional.


The launcher starts the application, but when the "Installing views..." message appears on the startup window, the window simply closes without displaying the application. There are no traces of the application in Task Manager after this occurs.

 Trados Studio 2024 Professional license details showing 1 user, 0 in use, 1 available, order number 885257, sold to aleksandar.valusek@otpbanka.rs, and no expiry date.

At first, we had problem activating license and after some time it was unable to launch.

Previously, we used Trados Studio 2022 Professional without any issues.

Log is enclosed.

 

Do you have any ideas how to solve this problem, or if u can open ticket for us?

 

Thank you.

INFO  [2026-05-13 15:39:10,605][Thread:1  ] Sdl.TranslationStudio.Application.Launcher - Trados Studio 2024 SR1 - 18.1.3.6657
INFO  [2026-05-13 15:39:14,157][Thread:1  ] TradosStudio.PushNotificationProvider.SignalRClient - Initializing client
ERROR [2026-05-13 15:39:14,188][Thread:1  ] Sdl.Desktop.Platform.ServerConnectionPlugin.Client.IdentityModel.UserCredentialRepository - Error reading GS servers
System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\C15875\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe\Servers.bin'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)
   at System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost)
   at System.IO.File.ReadAllText(String path)
   at Sdl.Desktop.Platform.Implementation.SystemIO.FileWrapper.ReadAllText(String path)
   at Sdl.Desktop.Platform.ServerConnectionPlugin.Client.IdentityModel.UserCredentialRepository.Load()
INFO  [2026-05-13 15:39:15,741][Thread:1  ] Sdl.Desktop.Platform.Implementation.Studio - Starting application service.
INFO  [2026-05-13 15:39:15,744][Thread:1  ] Sdl.Desktop.Platform.Implementation.Studio - Executing startup extensions.
INFO  [2026-05-13 15:39:15,785][Thread:1  ] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLogin: Started
INFO  [2026-05-13 15:39:15,786][Thread:1  ] Sdl.BestMatchServiceStudioIntegration.Common.Account.Credential.SecureCredentialFile - No credentials to read
INFO  [2026-05-13 15:39:15,815][Thread:1  ] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx for api.cloud.trados.com/.../regions: 
INFO  [2026-05-13 15:39:16,165][Thread:15 ] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
INFO  [2026-05-13 15:39:16,204][Thread:1  ] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLogin: Done, LoggedIn = False
INFO  [2026-05-13 15:39:16,226][Thread:1  ] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLoginStatusChanged START
INFO  [2026-05-13 15:39:16,227][Thread:1  ] Sdl.TranslationStudio.LanguageCloud.Subscription.SubscriptionLicense - Executed CloudStatusChanged for SubscriptionLicense.
INFO  [2026-05-13 15:39:16,227][Thread:1  ] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLoginStatusChanged END
INFO  [2026-05-13 15:39:16,227][Thread:1  ] Sdl.TranslationStudio.LanguageCloud.Startup.CloudLoginStartupAction - Executed CloudLogin StartupAction.
INFO  [2026-05-13 15:39:31,675][Thread:1  ] Sdl.TranslationStudio.ProjectManagement.AutoDeleteOnStartup - Deleting temporary files
ERROR [2026-05-13 15:39:31,947][Thread:1  ] Sdl.Desktop.Platform.Perpetual.PerpetualLicense - Error initializing perpetual license
System.ArgumentException: Could not find any licensing provider factory 'SafeNetRMS'.
   at Sdl.Common.Licensing.Provider.Core.LicensingProviderManager.CreateProvider(ILicensingProviderConfiguration config, String preferredProviderId, ILoggerFactory loggerFactory)
   at Sdl.Common.Licensing.Provider.Core.ApplicationLicenseManager.GetCurrentLicensingProvider()
   at Sdl.Desktop.Platform.Perpetual.PerpetualLicense.Initialize()
INFO  [2026-05-13 15:39:31,951][Thread:1  ] Sdl.Desktop.Platform.Implementation.Studio - Loading application window
INFO  [2026-05-13 15:39:32,730][Thread:1  ] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLogin: Started
INFO  [2026-05-13 15:39:32,730][Thread:1  ] Sdl.BestMatchServiceStudioIntegration.Common.Account.Credential.SecureCredentialFile - No credentials to read
INFO  [2026-05-13 15:39:32,730][Thread:1  ] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLogin: Done, LoggedIn = False
INFO  [2026-05-13 15:39:33,035][Thread:1  ] Sdl.TranslationStudio.ProjectManagement.ProjectManagementService - ProjectManagementService started: 466 ms
FATAL [2026-05-13 15:39:33,060][Thread:1  ] Sdl.Desktop.Platform.UnhandledException - Could not find any licensing provider factory 'SafeNetRMS'.
System.ArgumentException: Could not find any licensing provider factory 'SafeNetRMS'.
   at Sdl.Common.Licensing.Provider.Core.LicensingProviderManager.CreateProvider(ILicensingProviderConfiguration config, String preferredProviderId, ILoggerFactory loggerFactory)
   at Sdl.Common.Licensing.Provider.Core.ApplicationLicenseManager.GetCurrentLicensingProvider()
   at Sdl.Desktop.Platform.Perpetual.PerpetualLicense.get_Authorised()
   at Sdl.Desktop.Platform.Licensing.StudioLicense.IsLicenseAuthorized()
   at Sdl.Desktop.Platform.Licensing.StudioLicense.get_ActiveLicense()
   at Sdl.Desktop.Platform.Licensing.StudioLicense.IsFeatureActive(String feature)
   at Sdl.TranslationStudio.TranslationMemoryManager.TranslationMemoryManagerView.get_Description()
   at Sdl.Desktop.Platform.Implementation.Actions.SelectViewAction..ctor(IStudioWindow window, IView view, IEventAggregator eventAggregator, IMessageService messageService)
   at Sdl.Desktop.Platform.Implementation.CommandBars.ViewShortCutsActionInfo.get_Action()
   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.GetAction(String id)
   at Sdl.Desktop.Platform.Implementation.CommandBars.AbstractCommandBar.CreateCommandBarAction(String actionId)
   at Sdl.Desktop.Platform.Implementation.CommandBars.AbstractCommandBar.Add(String actionId)
   at Sdl.Desktop.Platform.Implementation.StudioWindow.CreateViewRibbonTab(IInternalUIFactory internalUIFactory)
   at Sdl.Desktop.Platform.Implementation.StudioWindow.CreateDefaultCommandBars(IInternalUIFactory internalUIFactory)
   at Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator, IInternalUIFactory internalUIFactory)
   at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(IEventAggregator eventAggregator, IInternalUIFactory internalUIFactory)
   at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IEnumerable`1 startUpActions, ILicensingService licensingService, IInternalUIFactory internalUIFactory)
   at Sdl.TranslationStudio.Application.Launcher.RunApplication()
INFO  [2026-05-13 15:39:33,066][Thread:1  ] Sdl.Desktop.Platform.UnhandledException - Could not find any licensing provider factory 'SafeNetRMS'.#ProcessName=SDLTradosStudio#PhysicalMemorySize=338141184#VirtualMemorySize=260796416#ThreadCount=39#HandleCount=1291#GdiHandleCount=177#UserHandleCount=97#TotalProcessorTime=00:00:01.1562500
ERROR [2026-05-13 15:39:33,154][Thread:1  ] Sdl.Desktop.Platform.Perpetual.PerpetualLicense - Error uninitializing perpetual license
System.ArgumentException: Could not find any licensing provider factory 'SafeNetRMS'.
   at Sdl.Common.Licensing.Provider.Core.LicensingProviderManager.CreateProvider(ILicensingProviderConfiguration config, String preferredProviderId, ILoggerFactory loggerFactory)
   at Sdl.Common.Licensing.Provider.Core.ApplicationLicenseManager.GetCurrentLicensingProvider()
   at Sdl.Desktop.Platform.Perpetual.PerpetualLicense.get_IsLoggedIn()
   at Sdl.Desktop.Platform.Perpetual.PerpetualLicense.Uninitialize()
INFO  [2026-05-13 15:39:33,223][Thread:1  ] Sdl.Desktop.Platform.Implementation.Studio - Exiting application.



Generated Image Alt-Text
[edited by: RWS Community AI at 11:37 AM (GMT 1) on 14 May 2026]
emoji