We are unable to launch Trados Studio 2024 Professional.
The launcher starts the application, but when the "Installing views..." message appears on the startup window, the window simply closes without displaying the application. There are no traces of the application in Task Manager after this occurs.

At first, we had problem activating license and after some time it was unable to launch.
Previously, we used Trados Studio 2022 Professional without any issues.
Log is enclosed.
Do you have any ideas how to solve this problem, or if u can open ticket for us?
Thank you.
INFO [2026-05-13 15:39:10,605][Thread:1 ] Sdl.TranslationStudio.Application.Launcher - Trados Studio 2024 SR1 - 18.1.3.6657 INFO [2026-05-13 15:39:14,157][Thread:1 ] TradosStudio.PushNotificationProvider.SignalRClient - Initializing client ERROR [2026-05-13 15:39:14,188][Thread:1 ] Sdl.Desktop.Platform.ServerConnectionPlugin.Client.IdentityModel.UserCredentialRepository - Error reading GS servers System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\C15875\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe\Servers.bin'. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost) at System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost) at System.IO.File.ReadAllText(String path) at Sdl.Desktop.Platform.Implementation.SystemIO.FileWrapper.ReadAllText(String path) at Sdl.Desktop.Platform.ServerConnectionPlugin.Client.IdentityModel.UserCredentialRepository.Load() INFO [2026-05-13 15:39:15,741][Thread:1 ] Sdl.Desktop.Platform.Implementation.Studio - Starting application service. INFO [2026-05-13 15:39:15,744][Thread:1 ] Sdl.Desktop.Platform.Implementation.Studio - Executing startup extensions. INFO [2026-05-13 15:39:15,785][Thread:1 ] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLogin: Started INFO [2026-05-13 15:39:15,786][Thread:1 ] Sdl.BestMatchServiceStudioIntegration.Common.Account.Credential.SecureCredentialFile - No credentials to read INFO [2026-05-13 15:39:15,815][Thread:1 ] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx for api.cloud.trados.com/.../regions: INFO [2026-05-13 15:39:16,165][Thread:15 ] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx INFO [2026-05-13 15:39:16,204][Thread:1 ] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLogin: Done, LoggedIn = False INFO [2026-05-13 15:39:16,226][Thread:1 ] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLoginStatusChanged START INFO [2026-05-13 15:39:16,227][Thread:1 ] Sdl.TranslationStudio.LanguageCloud.Subscription.SubscriptionLicense - Executed CloudStatusChanged for SubscriptionLicense. INFO [2026-05-13 15:39:16,227][Thread:1 ] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLoginStatusChanged END INFO [2026-05-13 15:39:16,227][Thread:1 ] Sdl.TranslationStudio.LanguageCloud.Startup.CloudLoginStartupAction - Executed CloudLogin StartupAction. INFO [2026-05-13 15:39:31,675][Thread:1 ] Sdl.TranslationStudio.ProjectManagement.AutoDeleteOnStartup - Deleting temporary files ERROR [2026-05-13 15:39:31,947][Thread:1 ] Sdl.Desktop.Platform.Perpetual.PerpetualLicense - Error initializing perpetual license System.ArgumentException: Could not find any licensing provider factory 'SafeNetRMS'. at Sdl.Common.Licensing.Provider.Core.LicensingProviderManager.CreateProvider(ILicensingProviderConfiguration config, String preferredProviderId, ILoggerFactory loggerFactory) at Sdl.Common.Licensing.Provider.Core.ApplicationLicenseManager.GetCurrentLicensingProvider() at Sdl.Desktop.Platform.Perpetual.PerpetualLicense.Initialize() INFO [2026-05-13 15:39:31,951][Thread:1 ] Sdl.Desktop.Platform.Implementation.Studio - Loading application window INFO [2026-05-13 15:39:32,730][Thread:1 ] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLogin: Started INFO [2026-05-13 15:39:32,730][Thread:1 ] Sdl.BestMatchServiceStudioIntegration.Common.Account.Credential.SecureCredentialFile - No credentials to read INFO [2026-05-13 15:39:32,730][Thread:1 ] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLogin: Done, LoggedIn = False INFO [2026-05-13 15:39:33,035][Thread:1 ] Sdl.TranslationStudio.ProjectManagement.ProjectManagementService - ProjectManagementService started: 466 ms FATAL [2026-05-13 15:39:33,060][Thread:1 ] Sdl.Desktop.Platform.UnhandledException - Could not find any licensing provider factory 'SafeNetRMS'. System.ArgumentException: Could not find any licensing provider factory 'SafeNetRMS'. at Sdl.Common.Licensing.Provider.Core.LicensingProviderManager.CreateProvider(ILicensingProviderConfiguration config, String preferredProviderId, ILoggerFactory loggerFactory) at Sdl.Common.Licensing.Provider.Core.ApplicationLicenseManager.GetCurrentLicensingProvider() at Sdl.Desktop.Platform.Perpetual.PerpetualLicense.get_Authorised() at Sdl.Desktop.Platform.Licensing.StudioLicense.IsLicenseAuthorized() at Sdl.Desktop.Platform.Licensing.StudioLicense.get_ActiveLicense() at Sdl.Desktop.Platform.Licensing.StudioLicense.IsFeatureActive(String feature) at Sdl.TranslationStudio.TranslationMemoryManager.TranslationMemoryManagerView.get_Description() at Sdl.Desktop.Platform.Implementation.Actions.SelectViewAction..ctor(IStudioWindow window, IView view, IEventAggregator eventAggregator, IMessageService messageService) at Sdl.Desktop.Platform.Implementation.CommandBars.ViewShortCutsActionInfo.get_Action() at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.GetAction(String id) at Sdl.Desktop.Platform.Implementation.CommandBars.AbstractCommandBar.CreateCommandBarAction(String actionId) at Sdl.Desktop.Platform.Implementation.CommandBars.AbstractCommandBar.Add(String actionId) at Sdl.Desktop.Platform.Implementation.StudioWindow.CreateViewRibbonTab(IInternalUIFactory internalUIFactory) at Sdl.Desktop.Platform.Implementation.StudioWindow.CreateDefaultCommandBars(IInternalUIFactory internalUIFactory) at Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator, IInternalUIFactory internalUIFactory) at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(IEventAggregator eventAggregator, IInternalUIFactory internalUIFactory) at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IEnumerable`1 startUpActions, ILicensingService licensingService, IInternalUIFactory internalUIFactory) at Sdl.TranslationStudio.Application.Launcher.RunApplication() INFO [2026-05-13 15:39:33,066][Thread:1 ] Sdl.Desktop.Platform.UnhandledException - Could not find any licensing provider factory 'SafeNetRMS'.#ProcessName=SDLTradosStudio#PhysicalMemorySize=338141184#VirtualMemorySize=260796416#ThreadCount=39#HandleCount=1291#GdiHandleCount=177#UserHandleCount=97#TotalProcessorTime=00:00:01.1562500 ERROR [2026-05-13 15:39:33,154][Thread:1 ] Sdl.Desktop.Platform.Perpetual.PerpetualLicense - Error uninitializing perpetual license System.ArgumentException: Could not find any licensing provider factory 'SafeNetRMS'. at Sdl.Common.Licensing.Provider.Core.LicensingProviderManager.CreateProvider(ILicensingProviderConfiguration config, String preferredProviderId, ILoggerFactory loggerFactory) at Sdl.Common.Licensing.Provider.Core.ApplicationLicenseManager.GetCurrentLicensingProvider() at Sdl.Desktop.Platform.Perpetual.PerpetualLicense.get_IsLoggedIn() at Sdl.Desktop.Platform.Perpetual.PerpetualLicense.Uninitialize() INFO [2026-05-13 15:39:33,223][Thread:1 ] Sdl.Desktop.Platform.Implementation.Studio - Exiting application.
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[edited by: RWS Community AI at 11:37 AM (GMT 1) on 14 May 2026]

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