Hi Savio,

Can you please tell me what happens when trying to activate? Did they try to activate it as subscription?

Or what is happening?

Best regards,

Anca 

Hi Anca,

Thank you for you prompt reply.

Customer installed Trados software on one of their systems and when tried to activate it, it failed, tried to activate it by clicking on ‘subscription’.

and when clicked on the sign in option in subscription, a blank page appeared.

Thank you,

Savio

We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0049008.