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How can I resolve the Error message: "A connection to SDL MultiTerm Server XXXXX could not be established. Invalid Login Details" after I've installed MultiTerm and TRADOS Studio Professional 2015?

Maureen Robinson

Hi! I need help with an Error message we're getting on a couple of our computers. Today I installed SDL Trados 2015 Studio Professional and MultiTerm on our company's sixth computer. After doing so, I added our server-based TM, which is opening fine. However, I tried opening the termbase on that computer and I am getting the following error message: "A connection to SDL MultiTerm Server XXXXX could not be established. Invalid Login Details". We also getting this error on another one of our computers on which we previously had no problem opening the termbase. Can someone please help us?!! Thank you in advance!
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  • 0 in reply to Maureen Robinson
    Hi Maureen

    It would be good to know (1) whether you are trying to connect to a TM or to a termbase (in your previous post you say TM, but the message is for MultiTerm) and (2) which version of GroupShare server you want to connect to.
    Do the 3 computers that managed to connect use the same Studio version as the ones that cannot connect (namely 2015)?

    Walter
  • 0 in reply to Walter Blaser
    Hi Walter! Thank you so much for your response and willingness to help! I'm actually trying to connect to a Multi-Term termbase, not to our TM. The connection to our server-based TM works fine, but on 3 of our 6 computers, we get the error I mention in my original post. Our TM is stored on our Company's server, so it's a internal connection to our own server and not to a GroupShare. We don't store anything in the cloud. I'm not sure if this clarifies things or not since I'm not a techie at all. It may also be an issue that our IT team has to resolve, but I'm still waiting on their response concerning the issue. Again, thank you so much for your assistance and for any other suggestions you might have!

    Maureen
  • 0 in reply to Maureen Robinson
    Hi Maureen

    I guess there is some misunderstanding here. The error message you stated in the beginning "A connection to SDL MultiTerm Server XXXXX could not be established" undoubtedly shows that you are trying to connect to a server-based termbase and this in turn implies that you have a GroupShare server (Multiterm Server is a component of a GroupShare server).
    FYI: TMs and termbases can be of two types: file-based and server-based. File-based means that they consist of a physical file that you access directly (on your local PC or on a file server), server-based means that the TM or TB is managed by a database software (in fact Microsoft SQL server) installed on a GroupShare Server.

    If you have a file-based termbase that is located in a shared folder on a file server of your company and you want to access it, you need to configure it as a "file-based" termbase in your "Project Settings" and not as as server-based termbase (use the button "Browse" to select the termbase and not the button "Connect"). You cannot "connect" to a file-based termbase.

    Let me also point out that a file-based termbase is not multi-user capable, which means that it cannot be open for modification by more than one user at a time. If you want to have several users working on a termbase, you need to buy and install the Multiterm Server component of GroupShare Server and make your termbase server-based.

    Hope this clarifies things a bit and may help find out what is going wrong here.

    Walter
  • 0 in reply to Walter Blaser
    Hi Walter! Thank you so much for your response. I was definitely confused as I thought "GroupShare" only referred to the cloud. I now know that although we upgraded to SDL TRADOS Studio and MultiTerm 2015, we haven't updated our GroupShare Server from 2011 to 2015. We're still getting the error message "A connection to SDL MultiTerm Server XXXXX could not be established" when trying to open the termbase. Would you have any other suggestion for fixing this issue? Thank you in advance for your help!

    Maureen
  • 0 in reply to Maureen Robinson

    Maureen

    This could exactly be the problem because connections from a Studio 2015 client to a GS 2011 server are not supported.

    Please refer to KB article 5028, which shows which client versions are compatible with which version of the GS server. 

    It does not explicitly state that GS 2011 does not work at all with Studio 2015, but that it is not supported. Also, this might depend on the level of CUs that are installed on the GS 2011 server.

    In any case, it would be wise to upgrade your GS server as soon as possible and for future upgrades check the compatibility issues before doing such upgrades).

    Walter