Already activated Studio Freelance 2015 on Win 10 asks for new activation

After a restart today on windows 10 my Studio 2015 Freelance asks for activation, although the product was properly activated on December 25th and I have not deactivated it since. It seems that the installation has "lost" track of its activation and does not remember that it already is activated. Of course I can't activate again, because my account shows that my licence is in use. I use Windows 10 and would like to know what I can do to solve this issue quickly as I am working on pretty big project with a tight deadline.
Any suggestions on what to do?

Kind regards

Ralph Hummel

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  • Hi Paul,

    Thanks for your help and for pointing me in the right direction concerning future occurences of this problem. I was able to re-activate just now.

    I must say though that I am still baffled as to why TRADOS deactivated in the first place. I just cannot believe that a software tool with this price-tag would do something like that, just because I change a network adapter, or is there another reason it might have done that?
    Trados is supposed to be a productivity tool and time-saver, but with behaviours like that that make me lose half a day (or potentially more if you had not skipped in so quickly), I am not sure this is really the case.

    Kind regards

    Ralph Hummel

    PS: I had a look at the link you have provided just to be prepared, and there is no way for me to log on as it asks for some kind of verification key.
  • Ralph

    Exchanging the network adapter may very well be the cause of your license deactivation because this changes the hardware footprint (the new network adapter has a different MAC address) of your machine and invalidates the license.
    If you plan to make any changes to the hardware in future, I recommend that you return the license before you make any changes and reactivate afterwards.

    Walter
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