I get the error "Activation not allowed as remaining quantity is 0" after I paste my activation code

Question

Hello, One month ago I upgraded to Trados Studio 2015 Freelance and began using the software in trial mode for 30 days. Those 30 trial days are over and now I was asked to activate my product. I copied and pasted my activation code in the activation dialogue box of my new software and I got the error "Activation not allowed as remaining quantity is 0" . Could you please help me find out how to sort this out? 
 Luis

Paul · Accepted Answer

Hello Luis, 
 
You need to ask for your license to be reset. This suggests you have already activated it, and in fact when I checked it was activated the day before yesterday. The process for licensing or installation issues that prevent you from working is fairly quick using this link: 
 
 http://support.xl8.one/ 
 
Just fill in the form and submit it. If you can, use the Chrome browser to log the case, you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
But this is Mon-Fri so I have just reset your license in case you wanted to work today. It should be available for you to activate now. If you still have a problem then please log a case as something else must be the problem here. 
 
Regards 
 
Paul

Paul · Answer

Hello Martin, 
 You would be better off creating a new thread if the one you come to is already answered as it's easy to miss your response altogether when using the filters to find unanswered questions. This thread already looks like this for example: 
 
 However, now we have your post please also note that in future for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link. We only do this via the forum over the weekend if nobody is working in the licensing team: 
 http://support.xl8.one 
 Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 I have reset your licence however so it should be available to you now. 
 Regards 
 Paul

Trados Portfolio > 2. Licensing and Installation

I get the error "Activation not allowed as remaining quantity is 0" after I paste my activation code