• State Verified Answer
  • Replies 3 replies
  • Subscribers 285 subscribers
  • Views 1836 views
  • Users 0 members are here
Options
Related

AutoSuggest creator

Ekaterina Wall

Hello and sorry for my English.

I bought AutoSuggest Creator add-on a month after buying Studio 15 and can't get it started. Even the bottom "create AutoSuggest dictionnary" stay gray. Any ideas?

Thanks, Katja
Rate translation
×
Suggest better translation
×
Parents
  • 0
    Hi Katja,
    I checked your account and see that Autosuggest is indeed part of your Studio 2015 license and has been since July.
    Is this a sudden issue- where the AutoSuggest does not work?
    If you could open Studio for me - Home/HELP/License deactivation- deactivate license.
    Then close Studio- wait for 20 minutes (access your SDL online account/licenses)- restart Studio then copy and paste the activation code you will see next to Studio 2015.
    This im sure will resolve the issue.

    kr

    SDL_Steve

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • 0
    Hi Katja,
    I checked your account and see that Autosuggest is indeed part of your Studio 2015 license and has been since July.
    Is this a sudden issue- where the AutoSuggest does not work?
    If you could open Studio for me - Home/HELP/License deactivation- deactivate license.
    Then close Studio- wait for 20 minutes (access your SDL online account/licenses)- restart Studio then copy and paste the activation code you will see next to Studio 2015.
    This im sure will resolve the issue.

    kr

    SDL_Steve

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Children