Studio 2017 License in use, none available, after deactivation

Question

I am having problems with my Studio 2017 license. 
 
 I tried to deactivate my license for Studio 2017 on my desktop to put on my laptop, as I will be traveling this weekend. It seemed to work fine, as Studio 2017 on my desktop now requests the activation code. 
 However, the license page of my SDL account states the license is being used, and none available, and therefore I cannot use it on my laptop, nor put it back on my desktop. 
 I tried also the offline deactivation option, but neither installations of Studio 2017 (on the desktop or the laptop) have the license to be deactivated.

I tried the link to log a support request but it seems to not be working:
http://www.sdl.com/en/language-technology/support/installation-and-licensing/
http://help.sdl.com/support/language-technology-products/installation-and-licensing.html

How can I "free-up" my license so I can use it on the laptop? 
 Thank you and kind regards, 
 Joel

Lydia Simplicio · Answer

Hi Joel, 
 I have been unable to find a license or account for you so cant confirm the status of the license. 
 However all you need to do is log in to your SDL account/Support 
 Scroll to 
 SDL Translation Productivity 
 Trados Studio, Studio GroupShare, Passolo, MultiTerm, LanguageCloud 
 Access Support (Gateway) 
 For customers without a Support Contract: 
 Communities 
 Installation Help 
 License help 
 
 Then you can quickly and easily log a license reset request. 
 You will however need to use your registered account email address to do so. 
 
 Kind regards 
 Steve

Trados Portfolio > 2. Licensing and Installation

Studio 2017 License in use, none available, after deactivation