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Loading Server Data : The time, until TMs are loaded in studio client is not acceptable

Frantisek Spicak

Hi,

we are having severe issues when loading Translation memories from GroupShare server. The loading time is tremendous, even with approx 1800 TMs on the server, it takes around 4-5 minutes with full Admin account and around 3 minutes with Translator account, until you can see TMs from Studio Client and can open it or link it in project. 

I am just wondering if someone around experienced same behavior and what you did to improve performance. According to perf. monitoring on SQL server the Memory and CPU is basically "bored", does not show any significant activity. 

Our setup is pretty standard, 2 VM's: Application server (4 cores, 16 GB RAM) + SQL Server (32 Cores, 64 GB RAM)

Version: GS 2017 CU4 (the latest) and Client 2017 SR1+CU6

Any thoughts?

Thank you and regards,

Fana
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  • We are aware that loading the full list of TMs can take a bit longer.
    Development is looking into improving this.
    4-5 minutes for 1800 TMs seems longer than what I would expect in general though.
    Possibly the specific structure of your data causes the list to load slower - or there are database locking issues.
    We could look at the details of why it takes even longer for you in a support ticket.

    Alternatively, you can wait until general improvements are in place and see whether those address the issue for you as well.

    Kind regards,
    Raphael Batel | Support Engineer | SDL
Reply

  • We are aware that loading the full list of TMs can take a bit longer.
    Development is looking into improving this.
    4-5 minutes for 1800 TMs seems longer than what I would expect in general though.
    Possibly the specific structure of your data causes the list to load slower - or there are database locking issues.
    We could look at the details of why it takes even longer for you in a support ticket.

    Alternatively, you can wait until general improvements are in place and see whether those address the issue for you as well.

    Kind regards,
    Raphael Batel | Support Engineer | SDL
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