Passolo 2016: "Out of memory" error message?

Question

Hi, 
 Did anyone encounter the " Out of memory " error message in Passolo 2016 before? 
 After the error message, you can do nothing action in Passolo. for example, update string lists, generate target, check statistics, etc. 
 
 Anyone know how to fix the issue or provide some information for further investigation? 
 
 Thanks a lot in advance! 
 Jonathan Pan

Adrian Maniu · Answer

Hi Hideki Ishii 
 This case was caused by using Inline Patterns which captures everything in a file: 
 Operations&middot; Orchestration|Orchestration| In such the case last | should not be present as it includes all the content and can cause out of memory issues. 
 If this affects you - you can reset the patterns by renaming the file 
 C:\Users\<CurrentUser>\AppData\Roaming\SDL\Passolo 2018\AddIn\PslInlinePatterns\settings.ini 
 or look into the patterns and make sure they created correctly.

Adrian Maniu · Answer

There is a KB that explains how to reset Passolo: 
 https://gateway.sdl.com/apex/communityknowledge?articleName=How-to-repair-or-reset-Passolo 
 Additionally you can also reset the registry but you need to be careful with that: 
 Backup the registry and then delete the key HKEY_CURRENT_USER\SOFTWARE\SDL\Passolo 2016 Backup the registry and then delete the key HKEY_CURRENT_USER\SOFTWARE\SDL\Passolo 2018 
 
 I would also recommend to make sure versions of Studio / Multiterm if you use are updated to the latest versions

Achim Herrmann · Answer

After with function call you will see the out of memory error? This is clearly a case that should be logged with support into the support portal at https://gateway.sdl.com so that the support team can reproduce and forward it to development.

Passolo > 1. General

Passolo 2016: "Out of memory" error message?

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