Hello,
I have the following problem: each time I open my Passolo 2018 (version: 18.0.109.0), it crashes (suddenly shuts down) after 10-15 seconds without any warnings or error messages. It happens after opening a file, a string list, settings and so on. Any ideas on how I can make it work? My SDL Trados 2019 is up to date as well.
Thank you in advance!
Can you please try the solution from the KB:
https://gateway.sdl.com/apex/communityknowledge?articleName=000009106
An alternative is to reset Passolo by renaming the folder
C:\Users\[USERNAME]\AppData\Roaming\SDL\Passolo 2018
or
C:\Users\[USERNAME]\AppData\Roaming\SDL\Passolo Translator 2018
The solution from the KB did not work for me, but renaming the folder worked very well.
Thank you very much!
The solution from the KB did not work for me, but renaming the folder worked very well.
Thank you very much!
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