Passolo CMD exits with unknown exit code "-1073740771"

Hi all,

we trigger Passolo (in this case 2018) via pslcmd.exe running a few macros in a batch. On one of our new machines, the call returns an unknown exitcode " -1073740771". That's all the information we have. I cannot find additional logs. Is there a dedicated folder for general logs I could have a look at? A google search indicates that it could be everything: from a broken hard drive to some UAC issue. (My drive is fine and I granted all users full access to all folders involved for testing purposes).

To me, it looks like the command itself executes properly but it cannot exit properly.

Does anyone know how to fix this or what's the root cause?

Thanks and best regards

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  • Hello, I would check if there were any events in the Event Viewer and maybe post them here - an error there could provide more information about the issue.

    Second you can try to run a repair of Passolo from Control Panel.

    And last try to check the projects directly in Passolo without CMD - does this work fine for the same date?

    Hopefully this should provide more details to identify the issue.

    emoji
  • Hi,

    thanks for your reply. Repairing Passolo did not work. Passolo itself "feels" okay, the operations work fine.

    I found indeed something in the Event Viewer:

    Application: psl.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.FileNotFoundException
       at DnDesktopTM.TMInternals.DBGlossaryStorage.CloseGlossaryStorage()
       at DnDesktopTM.TMInternals.GlossaryStorage.CloseGlossaryStorage()
       at DnDesktopTM.TMInternals.GlossaryTM.CloseTM()
       at DnDesktopTM.TMInternals.BaseTMList.FreeTMList()
       at DnDesktopTM.Threading.BaseTMThread.Stop()
       at DnDesktopTM.GlossaryTranslator.Pass.AddIn.Core.IPAINetGlossaryTranslator.Destroy()
       at <Module>.Pass.Internal.CInternalGlossaryTranslator.GTDestroy(Pass.Internal.CInternalGlossaryTranslator*)

    So, it looks like something Glossary-Related is not found for some reason. You ever saw something like this?

    Thanks and best regards

    emoji
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  • Hi,

    thanks for your reply. Repairing Passolo did not work. Passolo itself "feels" okay, the operations work fine.

    I found indeed something in the Event Viewer:

    Application: psl.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.FileNotFoundException
       at DnDesktopTM.TMInternals.DBGlossaryStorage.CloseGlossaryStorage()
       at DnDesktopTM.TMInternals.GlossaryStorage.CloseGlossaryStorage()
       at DnDesktopTM.TMInternals.GlossaryTM.CloseTM()
       at DnDesktopTM.TMInternals.BaseTMList.FreeTMList()
       at DnDesktopTM.Threading.BaseTMThread.Stop()
       at DnDesktopTM.GlossaryTranslator.Pass.AddIn.Core.IPAINetGlossaryTranslator.Destroy()
       at <Module>.Pass.Internal.CInternalGlossaryTranslator.GTDestroy(Pass.Internal.CInternalGlossaryTranslator*)

    So, it looks like something Glossary-Related is not found for some reason. You ever saw something like this?

    Thanks and best regards

    emoji
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