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"Cannot load library." after starting Passolo 2022 after installation

Markus Kaußen

Hi all, 

after installing Passolo 2022 for the first time, I get this massage.

Error message in Passolo software stating 'Die Lizenzinformation kann nicht gefunden werden.' and 'Cannot load library.' with options to retry, activate, or cancel.

Am I running into this problem: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038737

I checked the system requirmenets and it only says: 

Passolo 2022 runs on:
  • A Microsoft Windows compatible PC such as Windows 10 and 11 (including Intel-based Apple Mac computers with Windows as the operating system) with 2 gigahertz (GHz) or higher, 32-bit (x86) or 64-bit (x64) processor and 4 GB RAM (32-bit) or 8 GB RAM (64-bit). For optimum performance on 64-bit operating systems, RWS recommends a recent processor with dual or multi-core technology, 8 GB RAM and a screen resolution higher than 1280x1024.
  • A screen resolution of 1280x1024 pixels and 256 colours or more. 
  • As a minimum requirement, we recommend 4 GB of available disk space.  
  • Up to 1.5 GB of available disk space to run the Passolo installer. 

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[edited by: RWS Community AI at 3:20 PM (GMT 0) on 14 Nov 2024]
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