Passolo error "Cannot read translation strings"

Question

We use Passolo 2015 (build 15.1.465.0 ) to translate COM components. I have a problem with one of my Passolo projects which I have been using for years. Recently, when I try to update the translation string lists, this often fails for one of the files. Which file and which language is affected will vary. A message box states "Failed to open document" and the message pane displays the following: Updating Translation List - xyz ERROR - Cannot read translation strings. The target file can no longer be opened, and it cannot be exported. The log file also contains the following entry: ERROR - Invalid data format (Z102) A similar problem occurs when I import a TBU file into the main LPU file. A single file is not imported and released, and it can no longer be opened. The only way to resolve this I have found so far is to remove the affected language and to add it back in. It is then retranslated with whatever I have for this purpose. Has anybody observed the same problem? What can I do to resolve this? Thanks for any help Susanne Muris

Achim Herrmann · Answer

Without a deeper analysis of the problem with the files you mentioned it will not be possible to give you useful advices. Please log a support case into the SDL support portal https://gateway.sdl.com/ .

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Passolo error "Cannot read translation strings"