Missing SDL Trados Studio add-in - PAINetAddInManager error.

Question

Hello,
A translator of mine is having trouble connecting to TM using Trados Studio add-in within Passolo 2015. The SDL Trados Studio add-in (as well as others) have disappeared from "Translation" tab. There is only SDL MultiTerm add-in left.
On "Error" tab there is "PAINetAddInManager" (v. 15.1.471.0) with error - specified module could not be found
The add-ins disappeared after a recent update of SDL Trados Studio freelance 2015 SR2 on version 12.2.5195.7

Passolo version: Passolo Translator Edition 2015 - 15.1.471.0
The exact same issue is also present in Passolo 2011. Strangely in Passolo 2016 the add-ins are in place.
Any ideas? Reinstalling of Passolo didn't help.

Generated Image Alt-Text
[edited by: RWS Community AI at 3:05 PM (GMT 0) on 14 Nov 2024]

Achim Herrmann · Accepted Answer

In my experience uninstalling and re-installing usually doesn&rsquo;t help to fix such issues. Things that you should keep in mind: 
 
 You need Admin rights to install 
 Please check the pre-requisites like .NET 4.0 
 Never copy DLLs from or into the Passolo system folder. This may result in to undefinably behavior or crashes. 
 
 You mentioned that the problem started after installing Studio SR2. It usually had a new GUID that is not recognized by older Passolo versions. So please also read community.sdl.com/.../6450 . It may fix the problem.

Adrian Maniu · Answer

File sizes and Versions for the DLL's are different so I would not recommend to copy the files.

Check if you have any security programs and maybe disable them. Some Antiviruses may delete those files.
After that try to uninstall Passolo Translator and then install it back with Administrator rights.

Passolo > 1. General

Missing SDL Trados Studio add-in - PAINetAddInManager error.