Upgrading from Passolo 2011 to 2016

Question

If I have a trial version of Passolo 2016 installed and we upgrade from Passolo 2011 to 2016 with a license server, will the trial turn into a full version just by adding the license location into Help | About SDL Passolo | License | Location?

Lydia Simplicio · Answer

Hi Darrell, 
 I have spoken to some colleagues about this just to be a 100% sure. Yes is the answer as you already have the trial installed. 
 To enable the upgrade, you will first need to process the upgrade in your account -

You will need to first process the upgrade to 2015 (you you do not have to install the 2015 software) then wait 30 minutes for our servers to sync and then repeat the process to Passolo 2016. 
 
 If you need further help please let me know. 
 
 Kr 
 Steve

Lydia Simplicio · Answer

Hi Darrell MacKay 
 Sorry for my late reply as I did not see your new posting. 
 Let me get back to you tomorrow (Tuesday) after I have checked this out to give you the correct answer. 
 
 Kr 
 
 Steve

Lydia Simplicio · Answer

Hi Darrell MacKay 
Thanks for your patience. 
After speaking to the licensing team, I'm aware they are working on this (your support ticket) and are just waiting on confirmation from your account manager (Serafino) to upgrade the license (s) (at no cost to you). 
I gather once this process is complete, this will meet your user/licensing needs exactly and will eliminate the previous issues, which are due to outdated technologies. 
 
Kr 
 
Steve

Passolo > 4. Announcements and Product Updates

Upgrading from Passolo 2011 to 2016