Error Message when trying to login to Memsource via Trados

Question

When trying to login in trados via the plugin, I get this error. 
 There is an error in XML document (1, 1).

Paul · Answer

Hi Jerel R. Pulicicchio , 
 
I think it might be a good idea if we can look at this together and see if we can figure out where the problem is. Drop me an email and we can try to find a suitable time to take a call... if this is ok with you? pfilkin@sdl.com

Jerel R. Pulicicchio · Answer

When getting reading for our call, I gave it one last stab at it, since you didn't seem to optimistic, and I was worried that my system was corrupted as well. 
 
 When trying to figure out / find the XML document in the error. I ran into the folder>file above. I uninstalled the app using the plugin manager, then deleted this file (it was in the roaming folder not under studio plugins) , reinstalled and it worked... the cloud url populated as well. 
 Now I am really hesitant to run pre-translate from the memsource cloud, but I can always download import the TM to achieve the same thing.

Paul · Answer

Hi Jerel R. Pulicicchio 
 Unknown said: it was in the roaming folder not under studio plugins 
 Perhaps just for information as it's not too relevant given you resolved this but that is the Studio plugin folder. Plugins can be in any of these locations: 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\Plugins\ 
 c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\Plugins\ 
 c:\ProgramData\SDL\SDL Trados Studio\14\Plugins\ 
 Unknown said: Now I am really hesitant to run pre-translate from the memsource cloud 
 I think there are limitations with the memsource facility. One is tag handling which needs addressing I think as their TM doesn't seem to take tags in the target language... at least when I was testing this earlier this was my experience. I'm not sure where the issue is but so far nobody seems to be complaining so we probably won't address this very soon. 
 On pretranslation... this probably has to do with many things, internet connection being one of them. But I'm not sure how much validation went into testing this feature with the memsource team. Again, until you mentioned this I haven't seen many users complaining so perhaps it's another one that we may get to in the future but no urgency. Certainly needs better investigation under some controlled conditions to find out where any problems are coming from. 
 I also noted you asked me some other questions around UpLift. Can I ask you to post them into the community please and provide some examples we can use to help answer your questions more easily. I'm sure all your questions will have great value for others too.

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Error Message when trying to login to Memsource via Trados