Hello,
I have just installed Studio 2019 and Analyse 3.0. When I start Analyse, nothing happens. If I go to Studio, SDL Analyse, it tells me the service is not running.
If I try to start the service manually, I get the Error 5: Access is denied.
What should I do?
Thanks,
Mauro
Hello Mauro Bertuol
The error message I believe is most definitely being generated by 'Windows' which is causing the problem and not Studio/SDL Analyse
I understand that you are installing the app in a domain controlled machine and that you have multiple machines with the same error, which I do think is due to specific user rights.
There is a good article here that covers the many issues that affect Windows user access- again proper admin rights access will be required.
Now, please remove SDL Analyse completely from your system
(if you get an error message whilst removing the app- please start Services and STOP the 'SDL Analyse' service manually)
Studio 2017 users
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\Plugins\Packages\app name\
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\Plugins\Unpacked\example app\
Studio 2019 users
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages\app name\
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Unpacked\example app\
And then navigate to the following folder and delete SDL Analyse folder.
Now reboot your machine and check 'services' to ensure you cannot see SDL Analyse.
And try installing the app once again from the SDL App store-
Lydia Simplicio | RWS Group
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Fist of all, the only account running on my machine has Admin rights (screen shot below).
Nevertheless I followed your steps. I can see that now you have version 3.1 (the version I downloaded last week was version 3.0).
I have installed the new version, the service runs but the app does not start.
Studio now shows a different error that I have never seen before (screenshot below).
Paul,
Please see below.
|
1. |
 |
Uninstall |
|
2. |
 |
Service is gone |
|
3. |
 |
Empty folder |
|
4. |
 |
Empty folder |
|
5. |
 |
New install |
|
6. |
 |
Service is there and running |
|
7. |
 |
I try to run SDL Analyse and it does not open nor shows on the task manager |
|
8. |
 |
Open Studio, error 1 |
|
9. |
 |
Pressed “Try again” and I get error 2 |
|
10. |
|
|
Paul,
Please see below.
|
1. |
|
Uninstall |
|
2. |
|
Service is gone |
|
3. |
|
Empty folder |
|
4. |
|
Empty folder |
|
5. |
|
New install |
|
6. |
|
Service is there and running |
|
7. |
|
I try to run SDL Analyse and it does not open nor shows on the task manager |
|
8. |
|
Open Studio, error 1 |
|
9. |
|
Pressed “Try again” and I get error 2 |
|
10. |
|
|
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