Johanne Dupuy

When you download the plugin it can go wherever you want it to go... I would not put it into the user folders like this.  Maybe place it on your desktop, and then double click it which will run the plugin installer which will correctly install it.

I've just tried that : doesn't work either...

It seems that the plug in file itself doesn't want to run at all when I double-click on it, wherever it's situated...

Again, this has happened before for other SDL apps.

What can I do ?

Johanne Dupuy

Is there anything unusual about how you are working?  Are you using remote desktop perhaps?  Can you confirm what version of Studio are you using... full version number, not just 2019?

Try clearing all your plugins and install again.  Please make sure there are no plugins or unpacked plugins relating to this app in these locations:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages\

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Unpacked\

c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15\Plugins\Packages\

c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15\Plugins\Unpacked\

c:\ProgramData\SDL\SDL Trados Studio\15\Plugins\Packages\

c:\ProgramData\SDL\SDL Trados Studio\15\Plugins\Unpacked\

Then double click the latest sdlplugin you have downloaded and install it again.

Thanks Paul, it works now.

Although I haven't done anything different than before...

But this time, the installation process actually happened when I double-clicked on the sdlplugin...

Having the same problem with Studio 2019 SR2 (build 15.2.0.1041). Tried to install two different plug-ins, but the plug-in installer refuses to run. The folders listed above in Paul's answer are empty.

Thanks in advance for any helpful suggestions.

Pascal

Solved the problem. Apparenty the installer requires Administrator permissions but is unable to ask for them. So if your everyday Windows user account only has Standard permissions (which security-wise is good practice) SDL Plugin Installer simply won't run. To install a new plugin, you need to:

1. Log out of your Standard user account
2. Log in as Administrator
3. Give your Standard account Administrator permissions
4. Reboot your computer (Important! In my case, plugin installation did not work without this step.)
5. Log in to your everyday user account, which now has Administrator permissions
6. Install the plugin you want - double-clicking it now opens the SDL Plugin Installer as expected
7. Log out
8. Log back in to your Administrator account
9. Change your everyday account's permissions back to Standard
10. Reboot again to make sure the changed permissions stick
11. Log in as Standard user

The procedure seems unnecessarily complex to me. The plugin installer should be able to ask for Administrator credentials when they are required, as other installers do.

Hi Paul (or anyone else able to help!),

I have the exact same issue as Johanne did. My version is Studio 2019 SR2 (build 15.2.0.1041). I have checked the folders you mention above and none of them contain anything relating that plugin (Antidote Verifier). Wherever I try to launch the plugin from, whether Studio is open or not , doesn't change anything.

I removed all other plugins from Studio and tried launching the Antidote Verifier plugin, to no avail. I even uninstalled and reinstalled Studio altogether, and that didn't change anything either, nothing happens when I double-click on the plugin.

With regards to Pascal's comments below, I have administrator rights so it wouldn't be an issue related to that.

I work with Windows 10, nothing special about my configuration or way of working.

Thanks in advance!

Anaïs

Hi I am having the same problem. I have downloaded the plug-in and it just doesn't run. I double click it and the installer window never opens, only opens SDL trados, but the plugin isn't in it. 

I have an administrator account, so it's not like Pascal's problem.

I did double click or open the plug in file. No installer opens.

I have rebooted my computer numerous times.

I only have one plug in file in my computer.

I do have Antidote and SDL installed on my computer, and they are both recent, valid versions.

I'm at a loss. Would you be aware of any other way to open the plug in file to make it RUN?

Right now it opens with SDL Trados, but they do give me the option to open it with "anotehr app".

Thank you so much in advance for your help.