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Error message when trying to add MT Enhanced Plugin 4.3.6.0 in Studio 2019 SR2 CU5

Hello there,

I get an error message when trying to add the MT Enhanced plugin V4.3.6.0 to a project in the project settings in Studio 2019 SR2 CU5 (also tested it in CU4, same error message).

I already tried it on different machines, also on one that hadn't any plugins installed, so any older versions of the plugin can't be the problem.

I only get the message in Studio 2019, plugin version 3.0.4 in Studio 2017 SR1 CU18 works fine on all machines.

Here's the error message I get:

Fullscreen sdlerror-20191217-12h19m10s.sdlerror.sdlerror.xml Download

<SDLErrorDetails time="17.12.2019 12:19:19">
  <ErrorMessage>Mindestens ein Fehler ist aufgetreten.</ErrorMessage>
  <Exception>
    <Type>System.AggregateException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.Community.MtEnhancedProvider</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   bei Sdl.Community.MtEnhancedProvider.MstConnect.ApiConnecter.GetAuthToken()
   bei Sdl.Community.MtEnhancedProvider.MstConnect.ApiConnecter..ctor(MtTranslationOptions options)
   bei Sdl.Community.MtEnhancedProvider.MtTranslationProviderWinFormsUI.Browse(IWin32Window owner, LanguagePair[] languagePairs, ITranslationProviderCredentialStore credentialStore)
   bei Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl.pluginContextMenuStripItem_Click(Object sender, EventArgs e)
   bei System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   bei System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
   bei System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   bei System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   bei System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   bei System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   bei System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   bei System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
   bei System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   bei System.Windows.Forms.Control.WndProc(Message& m)
   bei System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   bei System.Windows.Forms.ToolStrip.WndProc(Message& m)
   bei System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
   bei System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   bei System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   bei System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
    <InnerException>
      <Type>System.Net.Http.HttpRequestException, System.Net.Http, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a</Type>
      <HelpLink />
      <Source>System.Net.Http</Source>
      <HResult>-2146233088</HResult>
      <StackTrace><![CDATA[   bei System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
   bei Sdl.Community.MtEnhancedProvider.MstConnect.ApiConnecter.<GetAccessTokenAsync>d__19.MoveNext()
--- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde ---
   bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   bei System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
   bei Sdl.Community.MtEnhancedProvider.MstConnect.ApiConnecter.<>c__DisplayClass18_0.<<GetAuthToken>b__0>d.MoveNext()]]></StackTrace>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.2.5.2145</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Enterprise</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1031</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>XXX</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>XXX</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>6290996 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Do you know why I get the error message and how to solve the problem?

Thanks in advance for your help! Let me know if you need any additional information.

[locked by: Steven Whale at 10:47 AM (GMT 0) on 23 Dec 2019]

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0 Paul over 4 years ago

Thilo Pawelka

You almost certainly need to update. The current version is 4.3.6.0. Please download and install the correct version.

Paul Filkin | RWS Group

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0 Thilo Pawelka over 4 years ago in reply to Paul

Dear Paul

Thank you very much for your answer. I was pretty sure, that I had already installed he version you mention, however I downloaded it again, removed any traces of the plugin already installed and installed the newest version again:

Unfortunately, I still get the same error message:

(see the original post for the error details)

Do you have any other idea? All the machines I tested are within the company network. Are there any settings within the network that could block the use of the plugin?
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0 Michael Beijer over 4 years ago in reply to Thilo Pawelka

Same problem on my machine!

Michael
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0 Andrea-Melinda Ghisa over 4 years ago in reply to Thilo Pawelka

Hi Thilo Pawelka and Michael Beijer,

Thank you for reporting this issue. I'll investigate it and come back with updates as soon as possible.

Kind regards,

Andrea
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+1 Lydia Simplicio over 4 years ago in reply to Andrea-Melinda Ghisa

Hello Thilo Pawelka Michael Beijer ,

We have now released an updated version fixing the error.

https://appstore.sdl.com/language/app/mt-enhanced-plugin-for-trados-studio/604/

Thanks Andrea-Melinda Ghisa

Lydia Simplicio | RWS Group

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0 Thilo Pawelka over 4 years ago in reply to Lydia Simplicio

Hi Andrea-Melinda Ghisa,

Thank you very much for the new version. I just tested it and could add and use the plugin without problems. Thanks for fixing this so quickly!

I've come across another problem using the plugin, but I will open another thread, so the topics don't get mixed. I hope that's OK. ;-)

Happy holidays!
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RWS AppStore > 2. RWS AppStore Applications

Error message when trying to add MT Enhanced Plugin 4.3.6.0 in Studio 2019 SR2 CU5

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