Marc Melis

This seems to be due to the SDL MT Cloud plugin.  It was updated twice in quick succession so please can you make sure you have the latest version?  If you do then it could also be a problem related to CU3 that was released today as we have not tested any of the plugins against this release.

First it's worth doing a View -> Reset Window Layout when the file is open in the editor. Then as a final catch all try this.  Remove the plugin and reset Studio, then reinstall through the appstore integration in Studio.  

You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it:

appstore.sdl.com/.../

But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16

So the path would become this:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\Studio16_old

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

If that doesn't help please save the full error report and attach it here so we can review the details.

And of course remove the plugin so you can work without errors.  Just use the out of the box Language Cloud MT... unless you were using custom engines perhaps or a different login mechanism?

Hi Paul, 

Thank you for your help. This is the situation now:

1. Resetting Window Layout from within the programme doesn't work, because the program freezes, there were it bugs (in the editor view). You have to force quit it via the Windows task manager. (FYI: I'm using Windows via Parallels on MacOS Catalina)

2. The manual resetting is resolving the problem, but only temporarily.

3. I.e, the programme bugs again, as soon as starting a review (in the meanwhile, I'm reviewing in the translation mode, that seems to be working all right)

Hi Paul, 

Thank you for your help. This is the situation now:

1. Resetting Window Layout from within the programme doesn't work, because the program freezes, there were it bugs (in the editor view). You have to force quit it via the Windows task manager. (FYI: I'm using Windows via Parallels on MacOS Catalina)

2. The manual resetting is resolving the problem, but only temporarily.

3. I.e, the programme bugs again, as soon as starting a review (in the meanwhile, I'm reviewing in the translation mode, that seems to be working all right)

Marc Melis

Marc Melis said:

2. The manual resetting is resolving the problem, but only temporarily.

3. I.e, the programme bugs again, as soon as starting a review (in the meanwhile, I'm reviewing in the translation mode, that seems to be working all right)

I think I'd investigate any security software I had running that might be interfering with Studio.  If this keeps reoccurring then something on your system is conflicting with Studio.  Try turning off anything you have like backup software, anti-virus software, clean up utilities etc. and see if the problem continues.

Did you make sure you have the latest version of the plugin or have you removed it altogether?  Is this problem occurring without the plugin installed?