IRIS PDF OCR not working in Studio 2021

Hi,

Our team has been using the Iris plugin for a few years now, never had a problem before, but now in Studio 2021, it is not working. It doesn't recognize any English text from PDFs, and also today this message was displayed when I opened Studio: 

We installed it as directed in the App Store, and as we had done before, so I don't know what went wrong this time.

I'd appreciate any possible solutions.

Thank you!



moved to questions
[edited by: Steven Whale at 2:57 PM (GMT 1) on 21 Oct 2021]