We are running Studio 2019 SR2 15.2.8.3007. Suddenly, the DeepL plug-in doesn't accept the API key. Removed everything with DeepL context (credential bin etc.) under AppData/user/roaming (also local) etc. and re-installed newly downloaded plug-in. Still, the API key is not accepted ... and yes, the subcription is active.
What is the solution?
Hello Daniel Fischer,
I have tried to replicate the issue but are unable to do so
Please navigate to the following folder
C:\Users\yourname\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins
And remove DeepL from both the unpacked and packages folder.
Reboot your machine, restart Studio and install once again.
If you previously installed via the appstore directly, please try via the Trados Studio appstore integration (or vice versa)
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hello Daniel Fischer,
I have tried to replicate the issue but are unable to do so
Please navigate to the following folder
C:\Users\yourname\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins
And remove DeepL from both the unpacked and packages folder.
Reboot your machine, restart Studio and install once again.
If you previously installed via the appstore directly, please try via the Trados Studio appstore integration (or vice versa)
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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