Trados Analyse not working


I'm up to date on everything (2021 SR2) but I can't get the app to work. I'm getting the following message in Studio and standalone:

According to this, it should work:

I've tried uninstalling and reinstalling the app to no avail. Looked at the troubleshooting steps but none seemed to help (I'm not deleting registry keys for versions of Studio I'm still using). Is this app supported in Studio 2021 SR2?