DeepL Plugin no longer working

Question

I just started working with Trados Studio 2021 Freelancer last week. I was able to successfully add on the DeepL plugin, and it worked okay for my first project, some blank segments, but otherwise fine. SInce then, it has stopped working. I click on Project Settings, select the project, click on Use, and select the DeepL plugin from the dropdown menu. The pop-up shows up with my activation code as previously entered, but when I hit OK, it just jumps a bit, and then it is not working in the file even though it is shown as being enabled in the pop-up.

Lydia Simplicio · Answer

Hi Barbara Pavlik 
 It seems unlikely that the plugin just stops working from day to the next so we need to try and narrow this down a little. So let's start with a clean up. 
 Please make sure there are no plugins or unpacked plugins relating to this app in these locations: 
 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Packages\ 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Unpacked\ 
 c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\Plugins\Packages\ 
 c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\Plugins\Unpacked\ 
 c:\ProgramData\SDL\SDL Trados Studio\16\Plugins\Packages\ 
 c:\ProgramData\SDL\SDL Trados Studio\16\Plugins\Unpacked\ 
 
 Then please can you redownload the DeepL Plugin: https://appstore.sdl.com/language/app/deepl-translation-provider/847/ If the problem persists, please can you try locate this log file and send it us as it may continue some additional information: C:\Users\l[username]\AppData\Roaming\SDL Community\DeepLLogs Looking forward to your update so that we can continue supporting you 
 Lyds

Paul · Answer

Barbara Pavlik 
 ok.. downloading the app isn't enough. You do have to install it. If you do this manually the process would be this... after closing Trados Studio first: 
 
 download the sdlplugin from the appstore 
 save it somewhere you can find it 
 double-click it and this will invoke the plugin installer 
 follow the on screen prompts and restart Studio 
 
 The other way is to use the integrated AppStore. 
 Barbara Pavlik said: But the RWS App Store keeps freezing up 
 This was a bug in the SR2 release of Trados Studio. Manually installing or only using the big "install" link at the bottom avoids this problem. However, if you update to CU9 that was released yesterday the freezing problem is resolved. 
 I hope this helps but do come back if you still have problems. We don't want you going into that hole!

Paul · Answer

Barbara Pavlik 
 Just a quick note to let you know that we have this logged now as our reference SDLCOM-3112. As soon as we have a developer available to investigate this one we'll fix it and release an update. Most likely January I think. But perhaps you can work with Language Weaver in the meantime. It's free for you anyway and the quality is pretty good in addition to covering more language pairs.

RWS AppStore > 2. RWS AppStore Applications

DeepL Plugin no longer working