Hi Barbara Pavlik

It seems unlikely that the plugin just stops working from day to the next so we need to try and narrow this down a little.  So let's start with a clean up.

Please make sure there are no plugins or unpacked plugins relating to this app in these locations:

• c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Packages\
• c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Unpacked\
• c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\Plugins\Packages\
• c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\Plugins\Unpacked\
• c:\ProgramData\SDL\SDL Trados Studio\16\Plugins\Packages\
• c:\ProgramData\SDL\SDL Trados Studio\16\Plugins\Unpacked\

Then please can you redownload the DeepL Plugin: https://appstore.sdl.com/language/app/deepl-translation-provider/847/

If the problem persists, please can you try locate this log file and send it us as it may continue some additional information: C:\Users\l[username]\AppData\Roaming\SDL Community\DeepLLogs

Looking forward to your update so that we can continue supporting you

Lyds

Oh boy, I am really going to show my lack of tech savviness, but when I try to follow the first path, I can't get beyond username.  There is no AppData, etc.  and when I type it into the search bar, it just wants to take me online.  However, I have noticed that the DeepL plugin does show up twice in the dropdown list (I'll try to paste a screenshot at the end of this comment if I can). Maybe I should just remove both copies of the plugin from Trados and reinstall it?  I just need you to tell me how to do that please.  :)

Oh boy, I am really going to show my lack of tech savviness, but when I try to follow the first path, I can't get beyond username.  There is no AppData, etc.  and when I type it into the search bar, it just wants to take me online.  However, I have noticed that the DeepL plugin does show up twice in the dropdown list (I'll try to paste a screenshot at the end of this comment if I can). Maybe I should just remove both copies of the plugin from Trados and reinstall it?  I just need you to tell me how to do that please.  :)

Barbara Pavlik

If you can't find this folder perhaps you need to unhide your hidden files/folders?

https://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

I think these locations are hidden by default on most computers... been a long time and I can't recall :-)

Thanks Paul. That did the trick... at least as far as finding the hidden files.  Only now that I've deleted them and re-downloaded the plugin, it doesn't show up in the dropdown menu in Trados.