Hi Barbara Pavlik

It seems unlikely that the plugin just stops working from day to the next so we need to try and narrow this down a little.  So let's start with a clean up.

Please make sure there are no plugins or unpacked plugins relating to this app in these locations:

• c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Packages\
• c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Unpacked\
• c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\Plugins\Packages\
• c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\Plugins\Unpacked\
• c:\ProgramData\SDL\SDL Trados Studio\16\Plugins\Packages\
• c:\ProgramData\SDL\SDL Trados Studio\16\Plugins\Unpacked\

Then please can you redownload the DeepL Plugin: https://appstore.sdl.com/language/app/deepl-translation-provider/847/

If the problem persists, please can you try locate this log file and send it us as it may continue some additional information: C:\Users\l[username]\AppData\Roaming\SDL Community\DeepLLogs

Looking forward to your update so that we can continue supporting you

Lyds

And now, by googling, I found these instructions: "For some apps, other icons are shown:
downloads the installation files without installing them; the reason is that the installation is configurable. After the download, click the link “Download complete. Go to your AppStore Downloads folder and launch the app” on top of the app column."

So I thought I would delete the download and download it again to get the link that I could click on to launch the app.  But the RWS App Store keeps freezing up, and I can't even x out of it without going to Task Manager and forcing Trados to shut down completely.  So no new download.  Also, I do not have an "AppStore Downloads folder".  The downloads go straight to the downloads folder on my computer.  Meanwhile, I feel like I am shouting into a black hole...

Barbara Pavlik

ok.. downloading the app isn't enough.  You do have to install it.  If you do this manually the process would be this... after closing Trados Studio first:

1. download the sdlplugin from the appstore
2. save it somewhere you can find it
3. double-click it and this will invoke the plugin installer
4. follow the on screen prompts and restart Studio

The other way is to use the integrated AppStore.

Barbara Pavlik said:

But the RWS App Store keeps freezing up

This was a bug in the SR2 release of Trados Studio.  Manually installing or only using the big "install" link at the bottom avoids this problem.  However, if you update to CU9 that was released yesterday the freezing problem is resolved.

I hope this helps but do come back if you still have problems.  We don't want you going into that hole!

HI Paul, so okay, I just followed your instructions and went through the wizard (which I actually do remember doing before.. I must have somehow intuited it the first time). But then when I tried to apply it to a project, although the DeepL plugin appeared in the dropdown, it said the plugin could not be opened and has been disabled.  I thought that might be because I moved it out of my download folder into another folder, but I moved it back and then just had the same problem I had before where after clicking on ok, the box just jumps a bit and then nothing happens, .. the box stays up, and I have to x out.  I'm going to try downloading the plugin again if I can and see if that helps.  I'll keep you posted.

Well, I just went to the store and clicked on the Install button as you indicated, and was told the installation was complete, but when I started Trados again, I had the same problem, and when I clicked on the store icon, it told me I had no plugins installed (I had to uninstall the plugin first before reattempting the install, but I would assume that hitting the install button would reinstall it).  In addition, there is not a new version in my downloads folder, although it may have gone elsewhere for all I know.

Sigh. So I now uninstalled everything and went through the lengthy procedure that Lyds described above, closed down Trados, went back to the store, downloaded the plugin, ran the installation wizard successfully, opened Trados, clicked on the store icon, and it tells me that I have zero plugins installed, yet right next to that, it shows the DeepL plugin with a trash can next to it, so it must be installed. There was also an "update all" button that did not respond.  I am at my wits end.

Sigh. So I now uninstalled everything and went through the lengthy procedure that Lyds described above, closed down Trados, went back to the store, downloaded the plugin, ran the installation wizard successfully, opened Trados, clicked on the store icon, and it tells me that I have zero plugins installed, yet right next to that, it shows the DeepL plugin with a trash can next to it, so it must be installed. There was also an "update all" button that did not respond.  I am at my wits end.

Barbara Pavlik

Please can you drop me an email - pfilkin@rws.com - and we can do a quick call over skype or something.  I'm sure this is something we should be able to resolve if I can see what you see.

Barbara Pavlik

Just a quick note to let you know that we have this logged now as our reference SDLCOM-3112.  As soon as we have a developer available to investigate this one we'll fix it and release an update.  Most likely January I think.  But perhaps you can work with Language Weaver in the meantime.  It's free for you anyway and the quality is pretty good in addition to covering more language pairs.

Well, that's another thing.  When I did have DeepL working at first, all the MT suggestions were labeled as "NMT", so I never really knew where the suggestions were coming from, but that stopped working at the same time as the DeepL plugin. Maybe there is some way to get that started again.  I've only just now discovered that there is an online tutorial for Trados when I've been pulling my hair out all along wondering how they could issue a complex programme like this without even a user guide.  But I have concerns about using Language Weaver, because as I understand, that's a cloud based MT service, so what about security when I'm working on confidential material?

Barbara Pavlik

Barbara Pavlik said:

I have concerns about using Language Weaver, because as I understand, that's a cloud based MT service, so what about security when I'm working on confidential material?

What makes you think DeepL is any different?  They are both cloud based MT services.  Whenever yo use any MT provider, unless it's one you manage that sits behind your own firewall, will involve you sending source texts to the cloud.  I cannot speak for DeepL, but Language Weaver will not retain the source texts any longer than is needed to be able to send you a translation back.

Perhaps you should consider using Opus for projects where you are so concerned you won't use MT at all?

https://appstore.sdl.com/language/app/opus-cat-nmt/1160/

This is a solution you can install on your local machine and train the engines yourself.  For some language pairs I have heard the results can be very good.

Oh, I see. So, it's at least as secure as DeepL then. I wasn't aware of Opus before you mentioned it, but just looking at the description, it does look promising.  I am going to try it on my next translation project, which won't be until after Christmas.  Thanks so much for all your help Paul, (and please do let me know when the DeepL bug gets worked out).  Happy Holidays!

Hmmm, you're going to get sick of hearing from me, but I just tried Opus to see if I could get it installed and working, and I installed it alright, and it shows up in the dropdown menu, but when I go to apply it to a translation document, I get the following message:

"No connection to OPUS-CAT MT Engine at localhost 8477 Make sure OPUS-CAT MT Engine application has been installed on your computer (check help link below) and is running and that it uses the same connection settings as the plugin (default settings should work)."

Which is all gobbledygook to me, and the help button just took me to a general page on MT and didn't help at all.  

Barbara Pavlik

Barbara Pavlik said:

No connection to OPUS-CAT MT Engine at localhost 8477 Make sure OPUS-CAT MT Engine application has been installed on your computer

Well... the reason this is secure is because it means you have to have the solution that can provide the Machine Translation installed on your computer, and have it running.  Then the plugin in Trados Studio will have something to connect to.  The plugin cannot connect to something that doesn't exist yet.

The full instructions, which might be the gobbledygook you refer to are here:

https://helsinki-nlp.github.io/OPUS-CAT/tradosplugin

It's actually not that hard if you follow the instructions step by step and I know many translators in here have also set this up and use it.

When is the DeepL issue going to be fixed?  It's been down for a very long time now.

Barbara Pavlik

I'm not aware of any problems.  But I am aware of problems with the DeepL API key itself as we also encountered this and the DeepL team had to do something there end.

So right now we have a working solution as far as I'm aware.  If you have a problem it almost certainly isn't the plugin as we haven't changed anything for a long time.  The investigations we did for SDLCOM-3112 were futile in the end because of the problems we had with our own key.  The plugin just miraculously started to work again when the DeepL team did something on their end.

One thing you could try and entering the API key again?

I did that.  It doesn't work. I was getting tired of the poor quality of the NMT, so I installed Opus again, and it worked for about one or two segments and then stopped working altogether, so I tried to go back to NMT, but now that doesn't work either.  On top of all that, I have the added problem that my bottom task bar (containing shortcuts to my browsers) has suddenly disappeared when Studio is open, and I can't get it back. That means that I have to constantly minimize Studio every time I want to consult an online glossary (multiple times per segment, especially since I no longer have MT).  I must have clicked something by mistake, but I don't see any way of getting it back, and meanwhile, I have a very tight deadline.