FY CADI 

I'm sure you saw the message in the appstore and must have clicked it away without even reading it!  Also look at the message at the very top of this community.

You can find the old version here Archived Versions: Deep: Translation Provider as 2017 doesn't have an integrated appstore.

Hello Paul, Jesus from Spain, it is not from the integrated sld trados appstore, it is from your website, where I cannot download it. When are you gonna to fix it as equal than the Microsoft Translator provider?

Thanks beforehand

Jesus Duran 

Jesus Duran said:

it is not from the integrated sld trados appstore, it is from your website, where I cannot download it.

That's the only place you'll get that message.  We will no fix the store as it was.  Please use the private appstore.

Dear Paul and everybody else, I have the same issue and followed all the steps under https://community.rws.com/product-groups/trados-portfolio/rws-appstore/w/wiki/6403/private-appstore?_gl=1*1bvc0ai*_ga*MTUzMTI4MzU0OS4xNjQ0MzM3MDQ0*_ga_XXKN0CM93C*MTY2MzI0NjMzNi45LjEuMTY2MzI0ODEyMi4wLjAuMA..

I get this message too, no matter what I do, but being honest, what the hell does it tell me? Please can you help with a step by step to do list for technical dummies? Thank you so much!

{
  "error":{
    "code":"500","message":"Could not find a part of the path 'C:\\Inetpub\\OOS\\_Apps\\xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx\\Sdl.Community.DeepLMTProvider.sdlplugin'."
  }
}

Claudia Dalberg 

Claudia Dalberg said:

I get this message too, no matter what I do, but being honest, what the hell does it tell me?

I'm afraid it tells us you have not followed the instructions here:  (Missing Wiki Page) 

Please check again carefully and make sure that you are downloading the apps from the integrated appstore in Trados Studio.  It's no use continuing to try and download from the web, you have to use the private appstore as described thoroughly in that wiki article.

Hi Paul, I really did use the private appstore. What I noticed though was that I had to reboot my laptop two (!) times before the plugin reappeared in the appstore lists as well as in the project settings. It was quite stressful that the changes and downloads appeared only after approx. 10 minutes and after rebooting the computer twice. This should be definitely mentioned in the troubleshooting. Besides, it is quite annoying that RWS requires its customers to move from one troubleshoot to another and doesn't deliver any quick and easy support except for you. So thank you for being available so quickly and being patient and helpful. But RWS has to step up regarding their performance.

Hi Paul, I really did use the private appstore. What I noticed though was that I had to reboot my laptop two (!) times before the plugin reappeared in the appstore lists as well as in the project settings. It was quite stressful that the changes and downloads appeared only after approx. 10 minutes and after rebooting the computer twice. This should be definitely mentioned in the troubleshooting. Besides, it is quite annoying that RWS requires its customers to move from one troubleshoot to another and doesn't deliver any quick and easy support except for you. So thank you for being available so quickly and being patient and helpful. But RWS has to step up regarding their performance.