Dear staff
MT Enhanced Plugin always throws the following error after working for less than 10 segments:
"An error has occurred while using the translation provider MT Enhanced using Microsof Translator: The request is not authorized because credentials are missing or invalid."
But if I open the project setting and close it without doing anything and back to the editor, the plugin can resume working.
Can you take a look into the problem?
thanks
I am using Trados 2022.
and "not absolutely doing nothing" in the setting page, I clicked OK button, nothing else.
I have exactly the same problem. I am using Trados 2021 SR2. As far as I figured out via the Microsoft Azur pages, the problem lies with the regional setting. I chose «none» in the plugin settings because when trying to choose a region it always throws the error «Access denied» in the plugin (so every region seems wrong). I guess this should be checked with Microsoft, but I am not sure...
Dear staff,
can you please check this issue? I am still getting this error.
Best regards
Robert
Robert Paetzold and Christen Wilburn
Please see short recording and let me know how my actions may be different from yours so we can reproduce this
Also to confirm my app version is 6.0.0.2
Thank you for following up
Have a good day
Lyds
Lydia Simplicio | RWS Group
_______
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Robert Paetzold and Christen Wilburn
Please see short recording and let me know how my actions may be different from yours so we can reproduce this
Also to confirm my app version is 6.0.0.2
Thank you for following up
Have a good day
Lyds
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Lydia Simplicio , at NI (national instruments), our Japanese translator who is using a custom Microsoft MT model with MT Enhanced is also reporting the same issue. The plugin works for a while and then throws this error, at which point the solution our Translator found is to quit Trados and relaunch the project. But I will let her know to try the trick of "opening the project settings and closing them, without doing anything and back to the editor".
We are using Trados 2021 SR2 CU12 and thus MT Enhanced 5.4.1.1.
Thank you.
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