Maarja Ora 

Please also try this.

1. close Studio
2. delete this file - c:\Users\[USERNAME]\AppData\Roaming\SDL Community\AppStore Integration\Settings\settings.json

Restart Studio and try again.  If it till doesn't work please can you share the contents of the JSON file you have there now?

Thanks Paul. Where can I find this file?

Maarja Ora 

Maarja Ora said:

Where can I find this file?

At the link I gave you:

c:\Users\[USERNAME]\AppData\Roaming\SDL Community\AppStore Integration\Settings\settings.json

Hi Paul, 

When I click on the link you gave me, I get this:

Maarja Ora 

Don't click on it!

That is a reference to where you can find the file on your computer.  Just navigate to the correct location.

Also note that [USERNAME] refers to your username so don't look for [USERNAME] on your computer.  Based on what yo have posted before it will be something like:

c:\Users\maarja\AppData\Roaming\SDL Community\AppStore Integration\Settings\settings.json

or

c:\Users\maarj\AppData\Roaming\SDL Community\AppStore Integration\Settings\settings.json

But please read what's on your computer as I have no idea what it should be!

If you cannot see these locations then you need to unhide your hidden files and folders.

www.howtogeek.com/.../

Hi again. Search gave me this. What should I do next? 

I clicked on open file location and got this. Should I open it somehow?

Now I did not anything but this text appeared on my screen 

Now I did not anything but this text appeared on my screen 

Maarja Ora 

Maarja Ora said:

Should I open it somehow?

Delete it first and restart Studio as I suggested.  Then let's see where we are.

I am wondering about the OneDrive message as you seem to have everything in OneDrive and in my opinion this isn't a good idea.  OneDrive isn't a stable environment for files you are working wtih as it's always backing up in real-time (or trying to!) and can be the cause of problems between versions of files.

However, try deleting it first, restart Studio and see if that helps. If it doesn't then go back and look at the recreated json by opening it in a text editor.  If you don't know what a txt editor is then I suggest you download and install Notepad++ which is an excellent, and free, text editor.

https://notepad-plus-plus.org/downloads/

Thanks Paul. How can I delete it? When I right click on 

there isn't even an option "delete". 

PS. I just got this laptop and I haven't changed any settings and I think everything is by default stored in onedrive. 

Should I click on this bin sign? I'm afraid of doing sth wrong. 

Maarja Ora 

Can't you just select it and then press the delete key?

I deleted the file, opened Trados, did everything needed, clicked on appstore again

and nothing changed. 

Once I was helped by trados tech specialists so that they remotely entered into my computer.

I wonder if you could do that since I really need this Deepl API to work tomorrow. 

It works in my old computer but on the old computer keys don't work properly and

I need to use this computer. 

Thanks Paul, 

When I deleted the file by clicking on the bin icon, the file vanished but it didn't help.

Then went through the process again and clicked on Delete. 

And now it worked.

Thanks again, problem solved!