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Hi there,
A customer tried web lookup feature in Trados Studio 2022 (latest version), but only gray page shows no matter what website is chosen. What is the possible cause and the solution to solve it? Thank you!
Hi there,
A customer tried web lookup feature in Trados Studio 2022 (latest version), but only gray page shows no matter what website is chosen. What is the possible cause and the solution to solve it? Thank you!
Hi Jack,
This could be due to incompatibility with Studio SR2. Can you confirm the version of the Studio you are seeing this issue with?
Mikael
Hi Jack,
This could be due to incompatibility with Studio SR2. Can you confirm the version of the Studio you are seeing this issue with?
Mikael
Hi Mikael ,
Thank you first! I tried Trados Studio SR1, SR2(17.2.8.18668) on the user's computer, but not working. However, web lookup works fine in Trados Studio 2019 on the same computer. The strange thing is it works totally fine in SR2(17.2.8.18668) on their IT's computer. I compared Webloopup plugin for 2022 to that for 2019, I found there are additional webview related files. Is it possible that the reason is about webview? Looking forward to your more suggestions!
Hi Jack,
I checked too and version 3.22.1.0 of the plugin does indeed work for both Studio 2022 SR1 and SR2.
You are also right in your observation that this version of the plugin uses WebView instead of IE, which was the case earlier.
I suspect the issue is somehow with the installation/functionality of WebView. Can it be blocked somehow? Perhaps a re-installation of it would help.
Mikael
Hi Mikael ,
Sorry for late reply!
We cannot block or uninstall Webview2 due to limit from MS system, and don't know how to check the functionality of it. Webview2 had been updated automatically by MS windows system, so i am not sure if it is about the functionality of Webview. Do you have any other ideas? Is the plugin related to .net or Java?