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Hi there,
A customer tried web lookup feature in Trados Studio 2022 (latest version), but only gray page shows no matter what website is chosen. What is the possible cause and the solution to solve it? Thank you!
RWS Community
Hi there,
A customer tried web lookup feature in Trados Studio 2022 (latest version), but only gray page shows no matter what website is chosen. What is the possible cause and the solution to solve it? Thank you!
Hi Jack Li
I tested this using Trados Studio 2022 SR1 - 17.1.8.17828 and plugin version <Version>3.22.1.0</Version>
It worked error free for me. That said I dont have IE installed as a browser. Could you try make a different browser as your default - such as Microsoft / FireFox?
Lyds
Hi Lydia Simplicio ,
Sorry for late reply. The customer is using Microsoft edge as the default browser, but it doesnot work. Is it possible that some urls should be added to the whitelist? The websites are accessible through the browser.
Lydia Simplicio To update the environment, they have encryption software but provided the permission to Trados Studio. Every uppacked files of Web Lookup were renamed with suffix .ipgsd. I tried rename them back, but web lookup still doesn't work and a new IPGSD file is created as below. 
Hi Lydia Simplicio , I have 2 customers meeting this problem now. Do you have more suggestions to troubleshoot?
Probably worth engaging the developer…
Thank you Paul !
Hi Mikael Weiner , Can I have your help? If yes, what information should i provide to you for troubleshooting?