Some of my segments aren't recognized by the Translation Providers. Usually they include some tags liike shown here:
Here is another example of a segment which is "ignored" by the Translation Providers:
These are my Translation Providers, working fine on other segments:
Is this a bug or can I do something about it?
Many thanks!
You can provide a sample file and the settings to achieve what you have shown. I spent time trying to mimic what you shave shown but probably could not get what you have:
Everything seems ok for me. So to investigate this further you need to supply something to test with.
Paul Filkin | RWS Group
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Thank you for testing, Paul.
I explored a bit further, and checked whether if the beghavioru is consistent. So I went back to that segment, deleted the translation and waited for the response of the Translation Providers. In my initial posting above in screenshot 2 it stuck at "Searching ...". When revisiting the segment (cursor in empty segment translation) and checking or unchekcing oine of my 4 providers, I get this error: "The end tag </1> does not have a matching tag":
When I leave the segment and reenter it again, it says: "4 matches found" (but doesn't show any):
Only when I play with the combnination of activated providers, I get results. It seems that any combination without DeepL does work. Chanhig the position of DeepL in the list of providers doesn't solve it.
So I guess that the problem lies within the DeepL addon.
Maybe that helps. I can of course send you a stripped down source (HTML that is) file as well, but thought that kind of digging might be helpful as well.
Thank you for testing, Paul.
I explored a bit further, and checked whether if the beghavioru is consistent. So I went back to that segment, deleted the translation and waited for the response of the Translation Providers. In my initial posting above in screenshot 2 it stuck at "Searching ...". When revisiting the segment (cursor in empty segment translation) and checking or unchekcing oine of my 4 providers, I get this error: "The end tag </1> does not have a matching tag":
When I leave the segment and reenter it again, it says: "4 matches found" (but doesn't show any):
Only when I play with the combnination of activated providers, I get results. It seems that any combination without DeepL does work. Chanhig the position of DeepL in the list of providers doesn't solve it.
So I guess that the problem lies within the DeepL addon.
Maybe that helps. I can of course send you a stripped down source (HTML that is) file as well, but thought that kind of digging might be helpful as well.
Can you make sure you have the latest DeepL plugin installed? There was an update recently (will check if it was released) and I do recall that message being part of the problem that needed solving. It stems from DeepL and not the plugin specifically, but I know the developers tied to workaround it as it may be faster than waiting for a fix from DeepL.
Paul Filkin | RWS Group
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ok - it's not released, but we do have a fix and it's in QA. All being well it'll be released soon.
Paul Filkin | RWS Group
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Alright, thanks for letting me know! I will work without DeepL for now.
I checked today with the latest version 6.1.3.2 from 2024-02-16 - still the same problem.
Please provide an sdlxliff, and the underlying html file it was based on, that exhibits this behaviour.
Thanks
Paul.
Paul Filkin | RWS Group
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Paul
I have project-specific parser settings for HTML as well, do you need a settings file (.sdlproj probably?)? Or some other information?
Can I send the files you asked for by mail?
Can I send the files you asked for by mail?
I only want a very small file that just contains these problematic sentences. You should be able to do that easily enough, then zip them and attach to here.
Paul Filkin | RWS Group
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Can't replicate it anymore. I believe that something went wrong during the installation of 6.1.3.2. I remember that after closing Trados I got a message during launch that Trados was still running (had not seen that for quite some while) and then that the plugin was not signed correctly.
I got that message every time I started Trados but ignored that for a while. I only re-installed the plugin later.
Probably I did not check the error again after the complete re-install.
If the problem shows again, I'll make a sample file.
Thanks for your help!
Probably I did not check the error again after the complete re-install.
Good to do what you can to check these things when you can see we are spending valuable time from our developers to try and solve an issue that was actually non-existent!
Paul Filkin | RWS Group
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The problem was existent. I was talking about checking it again on the latest version 6.1.3.2 after you specifically asked for it.
That Trados hangs after upgrading a plugin, which might have influenced the effect and lead me to believe the problem was still there, is definitely not my own doing. It is one of the many problems of Trados, which always had and still has a tendency to crash and behave erratic in a lot of situations.
I always use the latest versions of all apps, and I got several crashes of Trados (probably) in conjunction with adding to a term base this morning alone.
The difference between your developers and me is that I do it without getting paid for it. I spend my valuable time as well, and I do it volunteering, and try to help you, me and all other users finding and solving bugs and problems. And it is usually really time-consuming.
I'm sorry to say that I feel deeply disrespected by your comment.
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