DeepL API - Trying to apply "DeepL MT Translstion provider in project seetings creates alert "System.OutOfMemoryException"

Question

DeepL API - Trying to apply "DeepL MT Translation provider in project seetings creates alert "System.OutOfMemoryException" 
 Trados version 18.0.0.1013, DeepL, Translation Service Provider Plug-in Version is: 7.0.2.0 
 I added DeepL Translation Service Povider support for NL-DE. This worked, I added DeepL Translation Service Povider support for DE-NL. This worked. Then I created a new API glossary for NL-De - this worked. It took several Trados and computer restarts until the API process took the new glossary into account, I don't kow why this didn't happen immediately. Then I added a new glossary for DE-NL. No restart of Trados and of the computer changed the situation: the the glossary entries DE-NL were ignored during pretranslation via DeepL. I deactivated the API support for DE-NL in the project settings and trying to reactivate the API DeepL support and then it happend: I got a "System.Out.OfMemoryException". I deleted the plugin ,reinstalled the plugin but after trying to activate the DeeoL API support for DE NL the dopens and freezes immediately and the alert "System.Out.OfMemoryException" is shown. For NL DE the DeeplL support si still activated an I can call the API dialog for DE NL: For NL DE DeepL support the is still activated works for DE-NL, but using the OK button creates the "System.Out.OfMemoryException". But clicking on OK in this dialog now freezes the dialog and "System.Out.OfMemoryException" is shown I need urgent help, as my partner the owner of the Trados license needs to tranlsate lots of pages from German to NL and wants to use DeepL API support.. Dieter Gust

Paul · Accepted Answer

Katrien Vertommen 
 Can you delete these files/folders? Then try the plugin again but don't attempt to use glossaries yet? 
 c:\Users\ [USERNAME] \AppData\Roaming\Trados AppStore\DeepL\ 
 c:\Users\ [USERNAME] \AppData\Roaming\Trados AppStore\DeepLLogs\ 
 c:\Users\ [USERNAME] \AppData\Roaming\Trados\Trados Studio\18\Plugins\Packages\DeepL Translation Provider.sdlplugin 
 c:\Users\[USERNAME]\AppData\Roaming\Trados\Trados Studio\18\Plugins\Unpacked\DeepL Translation Provider\ 
 That may help you use the plugin for translation at least.

Paul · Answer

Katrien Vertommen 
 Just to save you wasting any more time on this we are currently working to make this more robust around the use of the plugin with glossaries and will release a new version in due course. 
 We are not getting the problem you have, and this may be something else altogether so if you have any more details such as the full error stack it would be helpful as this might provide more information to help avoid guessing, but we are addressing some issues around the use of the API keys in association with glossaries.

Paul · Answer

Katrien Vertommen 
 I recovered your post from the moderation queue as it was put in there by the system because you posted a lot of code in the post as if it was text... we do see this sort of thing happening from spammers and hackers so the system automatically protects us and our users if it's suspicious. Better to zip logs files and attach them, or do as I have done above and insert it as a code block using the menu ( Insert -> Code ). 
 The support team will probably pass any logs you sent them over to us (AppStore Team) at some point as apps are not covered by your support agreement, and we'll review. But what you have provided us with here is enough for now. 
 I mentioned already that we are working on a new release anyway as there is a problem we have to address (so no need to keep trying with a version that has a problem you won't be able to fix), and this info will provide us with something else to check in case this is a problem of the plugin and not your own environment having memory management problems. 
 Look out for updates in the next weeks.

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DeepL API - Trying to apply "DeepL MT Translstion provider in project seetings creates alert "System.OutOfMemoryException"

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