Can't activate API key

Question

Hello, 
 I recently purchased Trados Studio and I wanted to activate Copilot, so I went to OpenAI page and created an API key, but when I insert it in Copilot settings in Trados I keep receiving the same error message (screenshot below)

I already doublechecked API url, tried to generate new keys but nothing works. ah and of course I have a paid subscription to OpenAI. 
 I contacted SDL chat support and they told me to write here. 
 Can anybody help? :-) 
 Thank you in advance

RWS Community AI · Accepted Answer

Hello, 
 I'm sorry to hear that you're having trouble activating your API key for Copilot in Trados Studio. Here are some steps you can follow to troubleshoot this issue: 
 Step 1: Ensure that you have the latest version of Trados Studio installed. You can check for updates within the application (Help > Check for Updates). 
 Step 2: Make sure you have the latest version of the Copilot plugin installed. You can check this under Add-Ins > RWS AppStore > Installed plug-ins. If it's not the latest version, uninstall the current version and download the latest one from the RWS AppStore. 
 Step 3: After downloading the latest version of the plugin, install it by double-clicking on the installer you downloaded. 
 Step 4: Double-check your API key and URL. Make sure there are no extra spaces or characters. 
 Step 5: If the problem persists, it might be related to your OpenAI subscription. Ensure that your subscription is active and supports the use of the API key. 
 Please note that you will need administrator rights on your computer to install any pending Trados Studio updates or plugins. If you continue to experience issues after following these steps, it might be a good idea to reach out to the OpenAI support team for further assistance. 
 I hope this helps! If you have any other questions, feel free to ask. 
 Best regards, 
 RWS Community AI

Oana Nagy · Answer

Hi Marcello Lega , 
 Please let me know if you managed to solve the issue? And was the Community AI helpful into dealing with it? 
 If not, you need to check other factors such as tiers and billing details, as there are limits and different settings that should be considered: https://platform.openai.com/docs/guides/rate-limits?context=tier-free 
 Regards, 
 Oana

Paul · Answer

Marcello Lega 
 There are three likely reasons for this error:

Wrong Subscription Tier or API Key : Ensure that the OpenAI subscription associated with your API key has access to the endpoint you are trying to use. If your subscription level doesn't support the feature or endpoint, it could lead to such an error.

Expired or Invalid API Key : Ensure that your API key is valid and hasn't expired or been deactivated. Using an invalid API key could lead to a failed connection.

Network or DNS Issues : It&rsquo;s possible that there are issues related to the network, DNS, or firewall that are preventing access to the correct API endpoint.

I think it's most likely to be the first one as Oana noted, so please check that you have taken the appropriate billing tier for your use. It's not enough to simply have a paid account.

RWS AppStore > 2. RWS AppStore Applications

Can't activate API key