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AI Assistant stopped working

Emi Amber

Hi,

AI Assistant stopped working today.

It stopped performing search. It either displays this window without any progress or it ends up saying: No lookup performed or something similar..

AI Assistant window with a 'Prompt: Refine 2' dropdown, showing 'Translation Suggestions: 0' and a status message 'Searching...'

I have done the following to make sure that everyting is up to day and it is.

API key is working, I have actually created a new one too but it did not help.

Internet connection is stable.

TS is updated, the same for the plugins.

Can I report this issue to your support? or what should I do?

I dont have a support agreement. 

1. Check Plugin or Add-On Status

  • Ensure the AI Assistant Plugin is Active: Open Trados Studio, go to Add-Ins > Manage Plug-Ins, and verify that the AI Assistant is installed and enabled.
  • Update the Plugin: Sometimes, the plugin might need an update. Check if there is a newer version available in the Trados AppStore.

2. Verify API Settings

  • Confirm API Key/Token Validity: If the AI Assistant uses an API (like OpenAI), make sure the API key is still valid and has not expired.
  • Quota/Usage Limit: Ensure that the account associated with the API key has not exceeded its usage quota.

3. Connection Issues

  • Firewall or Antivirus Settings: Your firewall or antivirus might be blocking Trados Studio or the AI Assistant plugin from accessing external servers. Add Trados Studio and the plugin to your firewall/antivirus exception list.
  • Proxy Settings: If your organization uses a proxy server, ensure the settings in Trados Studio match your network configuration.
    • Go to File > Options > Advanced and check network/proxy settings.

4. Reset or Reconfigure AI Assistant

  • In Trados Studio, navigate to AI Assistant settings.
  • Check that all settings are configured correctly:
    • The correct language pair is selected.
    • Any required credentials or configurations are up to date.
  • If needed, try resetting the configuration and setting it up again.

5. Update Trados Studio

  • Ensure you are running the latest version of Trados Studio 2024.
  • Go to Help > Check for Updates and apply any updates available.

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[edited by: RWS Community AI at 7:08 PM (GMT 0) on 21 Jan 2025]
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  • 0

    "Probability score": 0.8

    "Question improvement suggestion": Please provide the exact error message you are receiving, and the version of Trados Studio you are using. Also, if there were any recent changes to your system or software, please mention them.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello,

    It seems like you've done a thorough job of troubleshooting the issue with the AI Assistant in Trados Studio. However, there are a few more steps you can take:

    Step 1: Check the error message. If there's an error code or specific wording, it can help pinpoint the issue.

    Step 2: Confirm the version of Trados Studio you're using. You mentioned it's updated, but knowing the exact version can help.

    Step 3: Check if there were any recent changes to your system or software. Sometimes, updates or new installations can interfere with existing software.

    Step 4: Try reinstalling the AI Assistant. Sometimes, this can resolve issues that aren't fixed by simply updating the software.

    Step 5: If you're using a paid subscription to OpenAI or Azure OpenAI for the AI Assistant, ensure that your subscription is active and not expired.

    Step 6: If none of the above steps work, you may need to contact RWS for further assistance. Even without a support agreement, they may be able to provide some guidance.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI
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  • 0

    I often have this problem. It comes and goes away by itself. Some days the plugin works, some days it doesn't. Since the plugin doesn't give any error messages, it's hard to tell where the problem lies.
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