DeepL Plugin produces no translation output in Trados Studio 2024 Professional

Question

Hi everyone 
 I work with Trados Studio 2024 professional with a single user licence. TS is fully updated. 
 I have been using the DeepL plugin for one year now without issues. 
 However, as of yesterday, it is no longer working. 
 
 The plugin is updated, the project TM settings have DeepL translation provider listed and activated. 
 The search TM and pretranslation batch task are set to use NMT. 
 Trados Studio goes through the batch task motions, but the reopened file shows no NMT entries. 
 All target language segments remain empty. 
 
 I'm not sure how to proceed. 
 It makes no difference if 
 
 I add a glossary to DeepL via TM settings; 
 I change formality setting from Default to any other option available;

I change search settings in Trados Studio to "Search segments in MT even if a TM match has been found"; 
 I switch from "Keep existing translation" to "Overwrite existing if a better match is found"; 
 
 Any ideas? 
 Many thanks in advance for your help. 
 BTW, Language Weaver has not been working since the last update. As I'm not allowed to use it any more as per my data protection officer, I ignored this issue in the past. It may be related though. 
 It makes no difference, if I rely on the system app only or add the RWS store plugin for it...

RWS Community AI · Accepted Answer

"Probability score": 0.7 
 "Question improvement suggestion": Please provide more information about any error messages you might be receiving, and if there have been any recent changes to your system or software. Also, it would be helpful to know the exact version of the DeepL plugin you are using. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 It seems like you've done a thorough job of troubleshooting the issue with the DeepL plugin in Trados Studio 2024 Professional. However, there are a few more steps you can take: 
 Step 1: Check your DeepL account. Ensure that you have sufficient credits for machine translation. If you've run out, the plugin won't be able to produce any translations. 
 Step 2: Verify your internet connection. The DeepL plugin requires a stable internet connection to function properly. 
 Step 3: Try reinstalling the DeepL plugin. Sometimes, uninstalling and then reinstalling the plugin can resolve any issues. 
 Step 4: Check for updates within the application. There might be a new version of the DeepL plugin or Trados Studio that could resolve the issue. 
 Step 5: If none of the above steps work, it might be a good idea to reinstall Trados Studio. Before doing so, make sure to back up your translation memories and other important data. 
 Regarding Language Weaver, it's possible that the issue is related, but without more information, it's hard to say for sure. If you're not using Language Weaver due to data protection concerns, it might be best to disable it completely to avoid any potential conflicts. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Jerzy Czopik · Answer

Susanne Rieg 
 Your plugin-settings do not fit what I have. Close Studio. Please uninstall DeepL by completely removing the folder C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\18\Plugins\Unpacked\DeepL Translation Provider and the plugin package from here: C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\18\Plugins\Packages. Restart Studio and install DeepL anew from within the program. You should see these settings: 
 
 The highlighted option is needed to force DeepL to show results when you are in an edited segment.

RWS AppStore > 2. RWS AppStore Applications

DeepL Plugin produces no translation output in Trados Studio 2024 Professional