DeepL Translation Provider trados 2019 Authorisation failed. Please supply a valid API Key

Question

I have Trados 2019 
 Using DeepL Translation Provider i have translated half of a document, everything worked fine. 
 Next day there was no translation from deepl in segments so i decided to re-enter the API key. 
 I got message: "Authorisation failed. Please supply a valid API Key". 
 Since than I: 
 1. Generated about 10 new keys to try them 
 2. Used repair function on Trados Studio 2019 
 3. Uninstaled and reinstalled DeepL Translation Provider plug-in. 
 4. Rebooted my PC several times 
 5. Turned of Antivirus and firewall for some time to try it like that. 
 6. Tryed to run Trados as an Admin. 
 7. Tryed to use the plug-in in defferent projects. 
 8. Contacted deepl support, but they reffered me to plug-in administrators ( i gues it's RWS). 
 The message is the same: Authorisation failed. Please supply a valid API Key 
 What else can i do?

Anca Stoian · Answer

Hi Wieńczysław Czułowski , Koen Beeckaert , Marike MICHEL 
 This topic has been answered before here in the forum. 
 Please check Patrick Hartnett's reply in this topic - this started happening because DeepL discontinued support for outdated authentication methods used by older versions of CAT tools and changed to new authentication methods. 
 The Trados AppStore Team implemented support for the new authentication methods from DeepL starting from Trados Studio 2022 (i.e. Trados Studio 2022, 2024). 
 This means that the DeepL Translation Provider will no longer work in Trados Studio 2021 and earlier versions, like 2019 which you all have, editions which are no longer supported technically and by engineering. 
 If you wish to continue using the DeepL app, please consider subscribing to Trados 2024. 
 Best regards, 
 Anca

Anca Stoian · Answer

Hi Nina Gilbert , 
 Trados 2019 is no longer supported technically and by engineering since December 31, 2022 . And the upgrading path for Trados 2019 closed last year actually. The Trados Apps team updated the app for all the current supported editions , Trados 2022 and Trados 2024. 
 I am sorry it no longer works for you and the users of unsupported Trados editions, but DeepL is the one who discontinued support for outdated authentication methods used by older versions of CAT tools and changed to new authentication methods, not RWS. 
 You can check their website to see it affects not just Trados users, but other CAT tools too: https://support.deepl.com/hc/en-us/articles/360019358599-About-DeepL-for-CAT-tools 
 Best regards, 
 Anca

RWS AppStore > 2. RWS AppStore Applications

DeepL Translation Provider trados 2019 Authorisation failed. Please supply a valid API Key

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