DeepL Translation Provider plug-in does not work. When I select it from the drop-down menu in the Translation Providers wizard, I get this error message: "Authorization failed. Please supply a valid API key".
I use Studio 2024 SR1 and my DeepL subscription is active.
I uninstalled and reinstalled the plugin, but the error persists.
The problem araised 2 days ago.
Thank you
Hi Technolab Communication srl , Norma Leticia García Carbajal ,
I’ve tested the DeepL Translation Provider plug-in here locally with Studio 2024 SR1 and I’m not seeing the same issue, so to investigate further could you please send us the log files from both DeepL and Studio?
DeepL logs C:\Users\[OS USER]\AppData\Roaming\Trados AppStore\DeepL\DeepLLogs
Trados Studio logs C:\Users\[OS USER]\AppData\Roaming\Trados\Trados Studio\Studio18\logs
Please include the latest logs for the day the error occurred and the previous day.
Also, just to confirm: the DeepL plug-in requires a valid DeepL API key from your DeepL account. Please double-check that:
Once we have the logs, we can look into it further.
pls send to phartnett@rws.com, I'll then forward to the team to review and circle back to you asap.
Patrick Andrew Hartnett | Developer Experience | Team Lead | RWS Group
Hi Technolab Communication srl , Norma Leticia García Carbajal ,
I’ve tested the DeepL Translation Provider plug-in here locally with Studio 2024 SR1 and I’m not seeing the same issue, so to investigate further could you please send us the log files from both DeepL and Studio?
DeepL logs C:\Users\[OS USER]\AppData\Roaming\Trados AppStore\DeepL\DeepLLogs
Trados Studio logs C:\Users\[OS USER]\AppData\Roaming\Trados\Trados Studio\Studio18\logs
Please include the latest logs for the day the error occurred and the previous day.
Also, just to confirm: the DeepL plug-in requires a valid DeepL API key from your DeepL account. Please double-check that:
Once we have the logs, we can look into it further.
pls send to phartnett@rws.com, I'll then forward to the team to review and circle back to you asap.
Patrick Andrew Hartnett | Developer Experience | Team Lead | RWS Group
Dear Patrick Andrew Hartnett , thank you for replying. In the meantime, I made several attempts and eventually it worked but actually I couldn't say what was the issue here. My DeepL account was active. After solving my problem, I wanted to delete my first post but wasn't able to. Thank you, wish you a lovely day
Andrew,
I emailed you the log files yesterday.
I look forward to hearing from you.
Thank you
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