Probability score: 0.8  

Question improvement suggestion: Provide the exact error message you are receiving, including any error codes, to help diagnose the issue more effectively.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello! Thank you for reaching out regarding the DeepL API key authorization issue you're experiencing with Trados Studio. Let's go through some steps to help you resolve this:

**Step 1:** Verify your DeepL Pro account is active. Since you mentioned it is, that's great!

**Step 2:** Ensure you have the latest version of the DeepL Translation Provider installed. You can do this by:

- Uninstalling the current version: Go to **Add-Ins** → **RWS AppStore** → **Installed plug-ins** and uninstall the DeepL plugin.

- Downloading the latest version from the RWS AppStore.

- Installing the new version by double-clicking on the installer you downloaded.

**Step 3:** Check for updates for Trados Studio. Go to **Help** → **Check for updates** and ensure you are on the latest build.

**Step 4:** If the issue persists, try generating a new API key from your DeepL account and update it in the plugin settings.

**Step 5:** Restart Trados Studio after making these changes to ensure they take effect.

If you continue to experience the same error, please provide the exact error message you are receiving, as this will help in diagnosing the issue further.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

I have already done all these things, as described in the post above.

*Note: I created this post, as requested by @anca stoian in this other thread: community.rws.com/.../192608

Hi  Laurie Bennett 

Please try to uninstall the app from using the Plugin Management tool via C:\Program Files (x86)\Trados\Plugin installer (for Trados Studio 2022/2024) (KB article for uninstalling plugins), by double-clicking on the Sdl.Community.SdlPluginInstaller.exe file. Then just reopen Trados and reinstall the latest version of the Plugin.

And let me know if this helps. 

Best regards,

Anca

Hi Anca,

That worked! Thanks so much. I was starting to lose hope.

All the best,

Laurie

Hi Laurie,

I am glad it worked! I think the app just did not uninstall properly only from Trados.

Have a great day!

Anca