• State Suggested Answer
  • Replies 5 replies
  • Answers 3 answers
  • Subscribers 176 subscribers
  • Views 299 views
  • Users 0 members are here
Options
Related

DeepL plugin not working in Trados Team

Bianca Coggiola

Hello everyone,

For the last few days DeepL plugin is not working in Trados Team. I tried updating the plugin, creating a new key, changing the API version from v1 to v2 and then back to v1.

Files are not pre-translated and in the Lookups panel I have only the source English text and no translation under it.

No error is thrown at any stage. In the Task History tab the Machine translation step is shown as completed.

Screenshot of a Trados Team interface showing a document with numbered segments and a Lookups panel displaying machine translation results for segment 4.

Screenshot of the Task History tab in Trados Team, showing multiple tasks with their descriptions, names, statuses, and completion times. All machine translation tasks are marked as completed.

Generated Image Alt-Text
[edited by: RWS Community AI at 10:28 AM (GMT 1) on 29 Apr 2026]
emoji
Rate translation
×
Suggest better translation
×
Moderator UI
×
  • Get AI Suggestion
Parents
  • 0

    Hi Bianca, I have opened a case and added the support contract as note for the team to know, please mention this issue of login to them so they can look into it as well. As for the DeepL one, the team can investigate if it's related to us or not the issue you indicated. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0048844.

    Anca Stoian | RWS Group

    emoji
Reply
  • 0

    Hi Bianca, I have opened a case and added the support contract as note for the team to know, please mention this issue of login to them so they can look into it as well. As for the DeepL one, the team can investigate if it's related to us or not the issue you indicated. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0048844.

    Anca Stoian | RWS Group

    emoji
Children
No Data