Glossary Converter does not detect Multiterm

Question

I recently upgraded to SDLTrados 2015, and when trying to convert my Excel glossaries with Glossary Converter, I get an error message: "Cannot detect Multiterm even using tbx as term base format" (translated roughly from Spanish). Never had a problem with Glossary Converter before. I uninstalled and reinstalled the latest version available, and still have the same problem. Any ideas will be greatly appreciated!

nlefevre · Accepted Answer

Hi, problem solved with last published version (5.2.6980.22246). Thank you very much !

Paul · Answer

Hello William, 
 
Have you installed MultiTerm 2015 as well? Sorry for the dumb question, but the error message begs this question first I think. 
 
Regards 
 
Paul

Paul · Answer

nlefevre , Manuella Lange Claudia Costaro 
 
I don't believe this is a problem with MultiTerm. Try reinstalling the latest version of the Glossary Converter from the appstore (or repair it in the Windows Control Panel if you already have it installed), repair Multiterm if it occurs again.

Paul · Answer

Govindarajan P.S. 
 
Please make sure you have both of these versions installed: 
 
SDL Trados Studio 2019 SR1 - 15.1.0.44109 
SDL MultiTerm 2019 - 15.0.1.43891

Paul · Answer

Just in case Gerhard Kordmann isn't aware of this. I don't think this is a problem with the Glossary Converter not working with SR1 or it would fail for everyone. But perhaps he has some ideas.

Paul · Answer

Hi William Reilly , Michael Beijer , Claudia Costaro , Manuella Lange , nlefevre , Govindarajan P.S. , John Pantouvanos , 
 
If you can still reproduce the problem with the Glossary Converter not working anymore and can send me your logs it would be really helpful. Logs from these two locations would be useful, just for the time you recreated the problem. 
 
SDL Trados MultiTerm 
C:\Users\[username]\AppData\Local\SDL\SDL MultiTerm\MultiTerm[x] (where [x] is the version number) 
Alternatively, you can open the SDL MultiTerm application and go to Tools > View log file and save the file. 
 
Application logs and System logs from the Microsoft Windows Event Viewer 
Open the Microsoft Windows Event Viewer: 
 
- Click START > Run… > type eventvwr > click OK. 
- Go to Windows Logs in the Event Viewer tree. 
- Right-click on Application and choose Save all events as... from the list and save it using the *.etvx extension. 
- Repeat the steps above for the System log. 
 
Also, if you have an explanation of what actually happens when you try it would be helpful too. Then you can send them to pfilkin@sdl.com either by email (if they are less than 10Mb when zipped) or via dropbox, googledrive, wetransfer or something similar. 
 
Thank you for your help. 
 
Regards 
 
Paul

Paul · Answer

Thanks Govindarajan P.S. 
 
I sent you an email with some things to try. 
 
Regards

Paul · Answer

Hello Thomas Weber , 
 
Details are here: 
 
 community.sdl.com/.../72934 
 
Even this may not fix your problem as this is not a confirmed fix yet.

Paul · Answer

Paul Patruno 
 
Have you tried running this small tool? 
 
 www.cerebus.de/.../RepairMultiTerm.zip 
 
Would be interesting to know if this resolves it.

RWS AppStore > 2. RWS AppStore Applications

Glossary Converter does not detect Multiterm