I do not get the email message with the link to reset my password to login to myRWS using proper "USER NAME"/email address account

Question

At https://portal.rws.com/en-gb/rwslogin.aspx when I press the "RESET PASSWORD" button and in the next page "Send Reset Link" button using my proper user name = my email address I DO NOT RECEIVE THE EMAIL MESSAGE WITH THE RESET LINK

I already checked my SPAM folder

Just in case my email ADDRESS is jorge_troitino@yahoo.com.ar.

I NEED URGENT ASSISTANCE - SOMETHING IS WORKING WRONG NOT BY MY SIDE

TYIA

Best regards,

Jorge

Elisa Maxim · Answer

Hi Jorge Troitino 
 I have reset your password. You should receive an e-mail shortly. Please use this link to log in into your account https://oos.sdl.com/asp/products/ssl/account/Default.asp?showSwitch=True 
 Hope this helps. 
 Please let us know if there is anything else we can help you with. 
 Best regards, 
 Elisa

Trados Studio > 1. Trados Studio

I do not get the email message with the link to reset my password to login to myRWS using proper "USER NAME"/email address account