Using Language Cloud - Can't add MT models

Question

I purchased Trados today, but machine translation/pre-translate isn't working at all. 
 I was able to add language pairs before, but that didn't work either, so I uninstalled and then reinstalled Trados 2019. 
 
 The software is activated, and I have the MT subscription active. 
 
 The Language account is also active.

The version is updated. 
 
 The plug-in is the most recent and enabled. 
 
 But when I go to add the Language cloud... 
 
 Nothing appears. 
 
 Even when I was able to add pairs in the past, pre-translation or MT suggestions didn't work. 
 This was one of the main reasons I bought Trados, so it is frustrating that it isn't working.

Frederik Kleiner · Accepted Answer

So an update: 
 I had to be activated on the Machine Translation Cloud 
 https://translate.sdl.com/reports/dashboard 
 And not JUST the Language Cloud 
 https://languagecloud.sdl.com/lc/t/465135/dashboard 
 
 So I can now finally see this. 
 
 Something we are still working on is getting other varieties of English. Spelling is set to US English, even when the MT engine and the target language are UK English. 
 I did a German test file and all results came back with US spelling (Farbe, Nachbar, Programm > Color, Neighbor, Program). 
 But at least the NMT results are showing up in the editor. 
 We will see if support can iron out those kinks.

Paul · Answer

Frederik Kleiner 
 Try again now. I had the same problem and I think it was a server issue. It seems to be back again so please try again.

Paul · Answer

Frederik Kleiner 
 ok. First of all please can you make sure you have the latest version of Trados installed.If you only installed the one you purchased it won't be up to date.

Close SDL Trados Studio 2019 
 Download the ZIP file SDLTradosStudio2019_SR2_CU7_2849.zip from our FTP site (Username: sdlpatches, password: 5dlpatch35). 
 The ZIP file contains an .exe file. Extract this file to a temporary folder of your choice, such as C:	emp . This .exe file applies to all editions of SDL Trados Studio 2019 SR2. 
 Double-click the .exe file. This will install the latest release and replace as well as update the files in the SDL Trados Studio 2019 SR2 installation folder as appropriate. 
 
 Then reinstall DeepL and also make sure you have whitelisted these domains: 
 www2.deepl.com 
 api.deepl.com 
 Now try again with DeepL and Language Cloud. If you still have a problem please check the response you are getting with Fiddler: 
 https://community.sdl.com/developers-more/developers/language-developers/w/wiki/5070/what-is-fiddler-and-how-to-use-it 
 This may help us identify why the calls are not getting through for you.

Trados Studio > 4. Machine Translation

Using Language Cloud - Can't add MT models

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