NMT won't work

Question

It doesn't have English to German? I think it's an installation issue. What can I do? All this seems to be so infinitely complicated.

Paul · Answer

Matthias Kenter 
 I guess this is the same as this post you made yesterday? 
 https://community.sdl.com/product-groups/translationproductivity/f/sdl_mt/30548/using-language-cloud---can-t-add-mt-models 
 I think the problem is more likely to be a server issue as I could replicate this, and then I couldn't. It seems to be intermittent. I also tested with the MT Cloud plugin which I normally use because it's faster, and this would not let me into the settings. 
 I tried again this morning and it seems fine:

Please try again.

Paul · Answer

Matthias Kenter 
 Please can you make sure you have the latest versions installed if you don't have these versions: 
 SDL Trados Studio 2019 SR2 - 15.2.7.2849 SDL MultiTerm 2019 - 15.0.6.56482 
 
 Close SDL Trados Studio 2019 
 Download the ZIP file SDLTradosStudio2019_SR2_CU7_2849.zip from our FTP site (Username: sdlpatches, password: 5dlpatch35). 
 The ZIP file contains an .exe file. Extract this file to a temporary folder of your choice, such as C:	emp . This .exe file applies to all editions of SDL Trados Studio 2019 SR2. 
 Double-click the .exe file. This will install the latest release and replace as well as update the files in the SDL Trados Studio 2019 SR2 installation folder as appropriate. 
 
 Then try again. 
 If you still have a problem please check the response you are getting with Fiddler: 
 https://community.sdl.com/developers-more/developers/language-developers/w/wiki/5070/what-is-fiddler-and-how-to-use-it 
 This may help us identify why the calls are not getting through for you.

Trados Studio > 4. Machine Translation

NMT won't work