Cannot log into Language Weaver

Question

How can I log into Language Weaver Cloud from Studio 2022? I tried all options, verified my credentials. Every time I get "Code 54. Message: Unable to generate the access token."

RWS Community AI · Accepted Answer

"Probability score": 0.8 
 "Question improvement suggestion": Please provide more information about the steps you have taken to resolve the issue, the exact version of Trados Studio you are using, and any recent changes to your system or software. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 The error message you're receiving indicates that there might be an issue with the authentication process. Here are some steps you can try: 
 Step 1: Ensure that you are using the correct credentials. Try logging into Language Weaver directly with your credentials to verify they are correct. 
 Step 2: Clear your Trados Studio settings. You can do this by going to "File" > "Setup" > "Reset to Default Settings". Please note that this will remove all your personalized settings. 
 Step 3: Try to establish a new connection to Language Weaver from Trados Studio. Go to "Options" > "Language Pairs" > "All Language Pairs" > "Language Weaver". Enter your credentials and click "Test Connection". 
 Step 4: If the issue persists, there might be a problem with your internet connection or firewall settings. Make sure that your internet connection is stable and that your firewall is not blocking Trados Studio. 
 Step 5: If none of the above steps work, it might be a temporary issue with the Language Weaver service. In this case, you might want to wait for a while and try again later. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Elisa Maxim · Answer

Hi Friedrich Reinold 
 You have two e-mail addresses. Maybe try and log in in the top right corner of Trados by using the other e-mail address. As for machine translation, please see https://www.youtube.com/watch?v=AhP-Q1m9gyk If you want to use the Language Weaver app, please make sure your Trados is up to date (you can check that from Help - Check for updates) and download the compatible version of the app https://appstore.rws.com/Plugin/9 
 Kind regards,

Trados Studio > 4. Machine Translation

Cannot log into Language Weaver