Multiterm (Studio 2017) freezing/crashing when trying to add new term. No error messages. Reinstalled, did not sole the problem.

Question

Multiterm (Studio 2017) freezing/crashing when trying to add new term, then stopped working. There were no error messages, it just kept freezing every time I wanted to add a new term, then it stopped launching altogether (and still no error messages). I reinstalled it and I am having the exact same problem. I have given my antivirus and firewall additional permissions in case that could be the problem, but it does not seem to solve anything. Anyone experiencing the same or who can help? 
 Thanks!

Lydia Simplicio · Answer

Hello Ana Merchan Andrea Schultheiß , Have you tried updating both Studio and MultiTerm to the latest stand? To do this simply open each application in turn then go to HELP> Check for updates. Also ensure that both Studio and MultiTerm are added to your AV providers 'whitelist'- (you may need to google your provider on how to do this as sometimes its not always that easy). Then should the problem still persist- try resetting both applications- You can use this free app to do this- appstore.sdl.com/.../ 
 EDIT: I forgot to add- Also try setting Windows Layout via the VIEW tab In Studio/MultiTerm 
 Please let me know if this helps.

Lydia Simplicio · Answer

Hello Andrea Schultheiß (AndreaSchultheiß) , 
 
You can post the full error stack if you click on the blue disc icon (in the error message) and then post this into the community. 
We can then see the full error- which often helps determine the problem.

Lydia Simplicio · Answer

Hello Andrea Schultheiß 
 As you say- 
 Unknown said: I'm sorry to report that at first, it works well and terms can be added from Studio or Multiterm, but after 5 or 6 add actions in either application, 
 Then maybe as a workaround removing the ampersands (&) could do the trick.

Trados Studio > 3. MultiTerm

Multiterm (Studio 2017) freezing/crashing when trying to add new term. No error messages. Reinstalled, did not sole the problem.