Lucía Diaz Vilariño

Can you tell us where this termbase is stored?  You mention VPN so is this a GroupShare server termbase, or a Language Cloud termbase, or a local termbase shared across a network?

Hi Paul. The termbase is stored directly in the driver (CSS Madrid DLS)

Lucía Diaz Vilariño

What happens if you put this on your local machine?  MultiTerm is not supported at all for working with external drives in this way.  People do it, but it's not reliable.

Well, it could work when working locally, but we are several people on the team working on this, so we need it on the external drive so as to be in sync. My colleagues don't have the problem I mention above, so I am guessing it has to be something to do with my computer, as Multiterm stopped working propberly out of the blue...

Lucía Diaz Vilariño

Lucía Diaz Vilariño said:

Well, it could work when working locally, but we are several people on the team working on this, so we need it on the external drive so as to be in sync.

Really, not supported at all.  GroupShare or Language Cloud would be the way to go if you need to share reliably.

I have tried to make a local copy of the glossary's folder and work on it locally, but the problem persists (same error message pops up). So I am guessing the problem is not where the glossary is stored but rather a problem with the software installed in my computer? 

Hi again, I have uninstalled and reinstalled both versions (2017 and 2019) of Multiterm and tried to make a local copy, but I still get the same error message "one or more errors ocurred". Any ideas about why this keeps happening?

Lucía Diaz Vilariño

Can you confirm you have these versions installed (Studio and MultiTerm if you use both products):

SDL Trados Studio 2017 SR1 - 14.1.10018.54792
SDL MultiTerm 2017 SR1 - 14.2.8.55461

SDL Trados Studio 2019 SR2 - 15.2.7.2849
SDL MultiTerm 2019 - 15.0.6.56482

At first glance I notice in this entry a couple of odd facts. "PROTOCOL NUMBER" as the name of a language? So if you click on "Add Term" do you add a term to a language called "PROTOCOL NUMBER"? In addition, you have the "Entry Id" field empty, which is even more perplexing. An "Entry Id" comes into existence when you add the first term in whatever language your termbase includes. According to this snapshot. you have a term already, which is "test". Why is it not showing any "Entry Id" then? That cannot be possible. At least not to me and to what I know about the structure and functioning of a MultiTerm termbase. If you wish, I can take a look at your termbase.

Hello, apologies for the late reply. I have checked and I have installed those versions of Multiterm, I dont normally use Trados.