la fonction recherche d'un terme dans SDL multiterm ne fonctionne plus

Question

quand je cherche dans ma base tous les termes qui contiennent "portoir" et que je clique sur les jumelles rien ne se passe 
 
 pourtant j'ai un certain nombre de fiches qui contiennent ce mot

RWS Community AI · Accepted Answer

Probability score: 0.7 
 Question improvement suggestion: Provide the exact version of SDL MultiTerm you are using and any recent changes made to your system or software that might have affected the search functionality. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 It seems you are experiencing issues with the search functionality in SDL MultiTerm when trying to find terms containing "portoir." Here are some steps you can take to troubleshoot and potentially resolve the issue: 
 **Step 1:** Check if the Hitlist window is visible. 
 - Open SDL MultiTerm. 
 - Click on the menu and select **View**. 
 - In the menu list, click on **Hitlist**. 
 **Step 2:** Reset the window layout. 
 - In SDL MultiTerm, go to the menu bar and click on **View**. 
 - Select **Reset Window Layout**. 
 **Step 3:** Ensure both SDL MultiTerm and SDL Trados Studio are up-to-date. 
 - Check the versions you have installed by going to the **Help** tab and selecting **About SDL MultiTerm**. 
 - Verify if there are any updates available and install them if necessary. 
 **Step 4:** Reorganize your termbase. 
 - For a local termbase, open SDL MultiTerm, click on **Termbase > Open Termbase**, right-click on the termbase, and select **Reorganize**. 
 - For a server termbase, use the MultiTerm Administrator to stop the termbase, reorganize it, and then restart it. 
 **Step 5:** Check your security software settings. 
 - Ensure that your security suite is not blocking any necessary index files (*.mtf and *.mdf). Add exceptions for these file types if needed. 
 **Step 6:** If the issue persists, consider renaming the settings folder. 
 - Close all RWS applications. 
 - Navigate to `C:\Users\Your User Name\App Data\Roaming\SDL\Multi Term` and rename the folder corresponding to your version (e.g., rename "Multi Term16" to "Multi Term16_old"). 
 - Restart SDL MultiTerm and check if the issue is resolved. 
 If none of these steps resolve the issue, please consider logging a support case for further assistance. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Trados Studio > 3. MultiTerm

la fonction recherche d'un terme dans SDL multiterm ne fonctionne plus